HR Manager (Onsite, Lahore, PKR Salary)

Requirements: Bachelors or Masters in Human Resource Management, Hospitality Management, or Business Administration. 5+ years of HR experience, with at least 2 years in a hospitality or service-driven environment (hotels, coworking, real estate, or service operations). Strong exposure to blue-collar workforce management, including hiring, training, and discipline. Proven success implementing OKR/KPI systems, SOPs, and feedback cycles. Experience managing multi-location teams and adapting HR frameworks to different contexts. Excellent communication in English and Urdu, Punjabi is a plus. Ability to travel between Lahore, Mian Chunnu, and Sialkot. Experience in coworking, real estate services, or farm/agri operations.

Familiarity with basic HRMS tools and attendance tracking systems. A mindset that balances structure with flexibility, and discipline with empathy. Responsibilities: Build and implement a group-wide HR strategy aligned with business goals. Foster a hospitality-style service culture with a focus on professionalism, flexibility, and guest/member experience. Maintain adaptable workflows across different teams (coworking, real estate, field, and farm). Design inclusive HR systems for service, maintenance, operations, and farm teams. Ensure compliance with labor laws and establish clear but flexible policies for shift work, leave, and on-ground reporting. Set up fair conflict resolution mechanisms for field and service staff.

Lead end-to-end hiring across business units, ensuring the right mix of skills and service orientation. Create job descriptions, interview guides, onboarding tools, and probation evaluation templates. Hire for both customer-facing and operational roles (e. g. reception, security, hospitality, cleaning, farm management). Design and implement KPI and OKR frameworks for each business unit, with clear, trackable outcomes. Run quarterly performance reviews for both white- and blue-collar staff. Partner with team leads to identify underperformance and recommend growth or exit plans. Develop and deliver service-focused training programs across all teams (e. g. community managers, reception, housekeeping, etc. ).

Set up cross-training, SOPs, and professional development paths. Build a culture of continuous learning and accountability. Oversee contracts, payroll input, timekeeping, and attendance for all entities. Introduce systems to track leaves, shifts, and site presence across the company. Maintain thorough documentation and ensure compliance with relevant laws and standards.