Counter Services Officer - RBWM - Macau

Job ID: 278701Location: MacauArea of interest: Branch and Retail BankingJob type: Permanent - Full TimeWork style: Office WorkingOpening date: 25-Jul-2025Closing date: 15-Aug-2025Job Advert DetailsKey Accountabilities / Impact On BusinessProvide exceptional customer service ensure that we are friendly, efficient & professional and attentively address their needsAccurately conduct the cash transactions and verify for any forgeries and discrepanciesManage cash flow by recording all cash and coin transactionsIdentify opportunities to perform business referrals to sales team by understanding the customers’ needsSupport the CSM / BM in developing & implementing S&S plan for the branch.

Ensures the performance objective set are achievedSupport to implement and execute FCR activities and complete the RFI/CDD with quality and critical thinking as well as promptly raising UAR when unusual transactions were identified.

Assist in driving the Bank’s value and build a customer centric and risk adverse cultureWork collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working partiesComply with all regulations and operation guidelines/procedures by ensuring all compliance requirements, both internal and external are adhered toTo contribute the continuous improvement of the Bank’s serviceEnsure compliance with statutory / audit requirementsQualificationsCustomer-service focused mindsetPreferably with general understanding of bank products and servicesPrior banking industry experience would be preferableGood communication skill in English and Chinese is preferredGood communication skill and basic computer knowledgeTo be considered for this role, the relevant rights to work in Macau is required