Head of Business Risk and Performance - GCOO - Macau

Job ID: 277476Location: MacauArea of interest: Risk and ComplianceJob type: Permanent - Full TimeWork style: Hybrid WorkingOpening date: 17-Jul-2025Closing date: 15-Aug-2025Job Advert DetailsPrincipal Accountabilities: Active and engaged member of the Macau Chief Operating Officer (COO) senior leadership team. Provide leadership driving the people agenda, developing/influencing and role modelling the HSBC values. Define and execute HSBC’s global business risk and resilience strategy, aligning with regulatory expectations and business goals. Drive a risk aware culture, ensuring proactive identification and mitigation of operational, third party and security risks.

Support the Macau COO to effectively manage the risk and control environment, providing insight on control effectiveness and emerging risk – a key priority in driving the Banks’ strategy, coordination and agreement of strategic plans across Macau, development and implementation of HSBC’s Governance and Organizational Design and processes, as well as manage the Macau COO’s commitments across governance forums. Oversee Financial Performance and Cost Optimization relating to GCOO by managing budgeting, forecasting, and cost controls, including tracking operational losses, driving efficiency, and ensuring robust challenge mechanisms are in place.

Enable Strategic Workforce Planning by partnering with stakeholders to align resource and capacity planning with transformation goals. Act as a Strategic Business Partner by serving as the primary point of contact for audit, financial planning, and governance, enabling collaborative delivery across the broader Operations and Product landscape. Coordinating and managing special projects and high priority initiatives on behalf of the COO head incl. identifying, leading and supporting delivery of initiatives to improve operational efficiency. Support COO to define and deliver the People agenda across GCOO Macau team.

Develop strong advisory controls relationship with the Chief Operating Officer and Chief Executive Officer for Macau as well as leaders across Business and Infrastructure teams. Represent risk and controls management to Executive Management in Macau as and when neededEngage with regulators and industry bodies to shape and influence resilience standards and emerging risks. Responsible for managing xLoB / xEntity Operational Resilience deliverables to meet HSBC Macau Chief Operating Officer, Chief Risk Officer, and Chief Executive Officer’s accountabilities.

Accountable to HSBC Macau and play a key role in supporting the transition of Operational Resilience from Programme delivery to Business as Usual (BAU). Take ownership for establishing the new Business Risk functional capabilities, focusing on outcomes, proactive risk mitigation and investment and benefits returnsDrive the development and adoption of technology techniques and to enhance the bank’s approach to the mitigation of non-financial risksDrive connectivity and collaboration across the enterprise, to drive integrated resilience capabilities including Controls, Business Continuity and Incident Management, Protective Security, and all Non-Financial Risks.

Oversee the Chief Control Office, embedding a robust risk and control framework across GCOO. Oversee Group third-party risk vs. appetite working with Business and Infrastructure Non-Financial Risk teams on remediation of Third-Party riskOversee the readiness across the ServCo Group entities for resolution and recovery events in line with regulatory requirements.

Deputies for the Macau COO in various risk and control forums as and when neededQualificationsExtensive experience in financial industry with prior experience in managerial roleProactive in developing ideas, continuously searching for improvements in techniques which add value to the business and has full responsibility for implementationPrevious experience in Risk Management within a global organisation, working across cultures. Strong leadership and ability to actively motive his/her team membersProven experience in financial budgeting, strategic planning, communication and people management processes.

Ability to present complex issues confidently and concisely to Senior Management using simple languageComprehensive knowledge of the external environment (risk, regulatory, political, competitors etc. ). Outstanding relationship management, collaboration and influencing skills with experience of positive, challenging interactions with senior executives across multiple functions. Ability to build senior relationships by communicating, influencing and negotiating effectively with senior executives, non-executives, regulators, third parties and internal management teams. Ability to use initiative to resolve issues, whilst dealing with a diverse range of stakeholders and team members, distributed across functions and locations.

Good verbal and written communication skills required in English; other language abilities are advantageous.