Hub Head Manager - Quick Commerce

Hub Head (Size 2Pac Sq Ft)Value Stream Asset Operations Purpose of the Role The overall objective of this role is to manage, oversee and direct all aspects of the Hubs operation Inventory, Pick-Pack & Delivery operations, and F&V Operations. The incumbent will establish processes for measuring, tracking, and driving continuous improvements while ensuring 100% adherence to prescribed SOPs across all sections. The role further entails reviewing existing metrics to improve the operations. Listing of Activities performed by the job holder to deliver the outcomesHub OperationsCost Centre Ownership with respect to Pick-Pack, Delivery, and Inventory OperationsEnd to end monitoring of pick pack delivery ensuring the highest level of customer experienceHiring, training, development, and discipline of workforceAddressing of CX escalations and reverse logisticsEngage with central teams for all Ops and Hub related actionsInventory OperationsManage Inbound OperationsInfrastructure support for all GRN and Inventory activitiesPrevention of Pilferage/shrinkageOversee stock-in/ refilling processesAdditional ResponsibilitiesFresh Operations: Management of activities pertaining to F&V (Fruits and Vegetables) operations including receiving, grading and dispatch.Admin & Liaison: Manage Third party logistics (TPL), internal audits, Liaising with RWAs (and others external agencies), Consumables procurement and costing through Admin lead. Finance: Ensure scrutiny and approval of all hub invoices, and control on miscellaneous spends through petty cash.Manpower Management: Oversee and resolve employee escalations along with site HR team. Undertake employee welfare activities and strive to maintain discipline and productivity through necessary interventions. Projects & Facility Maintenance: Manage audit and approval of all projects, regular asset audit and maintenance activities.Preferred CompaniesBlinkitFlipkartNinja kartAmazonaCountry DelightMeeshoSnapdealZomato/SwiggyBlinkit/ZeptoIndiaMARTNykaa Outcomes & KPIsHub P&L Targets (Actual vs Planned)Total orders Processed (Actual vs Planned)Hub running expenses (% of revenue) vs plannedInventory in hub () vs planInventory ageing in hub (days) vs planOn Time Delivery - Target Vs Achievement (%).Over all refund (%) vs TargetOperations excellence initiatives implemented in HubPeople Management/Development - (Employee Retention/Attrition) (%) OrganizationThis role is a part of Operations team and reports to the Cluster/Regional Head.Hub Head has an organization comprising of Core Site Operations team (Delivery Operations, Inventory & F&V Operations) along with support functions including Admin, and site HR. Delegation of AuthorityActivitiesPrimary ResponsibilitySecondary Responsibility Set standards and objectives for hub and different departmentsYes Hub Operations Monitoring & ReviewYes Ensure compliance with companys policies and operational guidelinesYes F&V ManagementYes Financial management to ensure Hub are profitable and stay within budgetYes Operations compliance monitoring & exception reportingYes Inventory ManagementYes