Customer Success Manager (Tagalog)

Who are we?HubSpot is a leading customer relationship management (CRM) platform for scaling companies. Tens of thousands of customers all over the world use our marketing, sales, and customer success software to grow their businesses. It's our mission to not just help them grow, but to help them grow better. At HubSpot, we believe that our values live in our hearts, not our hallways. We want to build a company where people feel empowered to do their best work, wherever they are.

What’s the role?We're looking for a Customer Success Manager with Tagalog proficiency to join the Singapore team! If you’re obsessed with delighting customers and have a sense of autonomy, ownership, and dedication to helping each customer experience a measurable ROI, this is a role to consider! Our Customer Success team is on a mission to deliver best-in-class services and support to our global customers. From developing creative and personalised strategies for businesses, to creating resources that help people become inbound experts, we try to help our customers grow better using our software.

What will you do?Primary ownership and accountability for ensuring customer growth, delight, and retention for complex customers who require higher-touch service.

Build and foster relationships with key decision makers and stakeholders across multiple customer teamsEngage customers in strategy conversations, to derive maximum value from their investment in HubSpotDefine what success means for your customers and produce detailed plans outlining roadmap to achieve success and share in accountability of their successMonitor customer health and create risk mitigation plans where neededCollaborate with other HubSpot teams, and executive leadership, to ensure adoption and successful customer renewalsResolve customer inquiries by aligning customers with the right resourcesBe accountable for the retention of your customers along with providing forecasting insights to our Contract Management team around upcoming renewalsIdentify and develop new opportunities for expanding customer's usage of new productsDevelop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.

Who are you?Have experience working in with Filipino market and have Tagalog proficiency Experience owning, maintaining, and driving a customer relationship in a quota or retention-carrying roleA verifiable track record of consistently meeting and exceeding revenue goalsExcellent phone, written and verbal communication skills. Familiar with presenting strategy verbally in person, over the phone, and in email communication. A firm grasp of how business works, including sales, consultative, problem solving, and issue resolution skills. Well-organized, with a high attention to detail and ability to prioritise and time manage for successful execution.

Confident, self motivated, and a true team playerThe ability to thrive in a fast-paced environmentDemonstrated desire to learn Experience with SaaS & marketing automation software are a huge plus!HubSpot culture is driven by a shared passion for our mission and metrics. It is a culture of amazing, growth-minded people whose values include using good judgment and solving for the customer. Employees who work at HubSpot have HEART: Humble, Empathetic, Adaptable, Remarkable, Transparent.

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. If you need accommodations or assistance due to a disability, please reach out to us using this form. At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers.

If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangementsMassachusetts Applicants:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here. India Applicants: link to HubSpot India's equal opportunity policy here. About HubSpotHubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow. We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world. Explore MoreHubSpot CareersLife at HubSpot on InstagramBy submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.