Human Resource Business Partner

Position Title: HR Business Partner Franchise Organization/Location: Heartland Restaurant Group Reports To: HR DirectorLocated: This is a full-time, on-site position based at the Forest Hills Corporate Office, Pittsburgh PA Monday through Friday. Overview: The HR Business Partner (HRBP) serves as a strategic and operational partner to Operations leadership, supporting multiple Dunkin’ locations. This role aligns HR strategies with business goals by driving performance, retention, and compliance across a high-volume, hourly workforce. The HRBP provides hands-on support to district and store managers while ensuring HR policies and programs are implemented consistently and effectively. Key ResponsibilitiesPerform a wide range of HR administrative functions, including system troubleshooting, password resets, data maintenance, and HRIS user support.Conduct comprehensive HR audits of recruitment, onboarding, benefits, compliance, and employee relations processes to identify opportunities for improvement.Lead employee relations investigations, coach managers on corrective actions, and ensure consistent policy application.Analyze turnover, staffing, and engagement metrics to identify root causes and recommend effective retention strategies.Conduct and review background checks; prepare offer letters and ensure all new hire documentation is accurately completed.Lead HR technology and automation initiatives to enhance reporting accuracy and process efficiency.Develop HR metrics dashboards, training materials, and tools for management teams.Collaborate with the HR Director to enroll new hires in benefits, maintain ACA compliance, and support ongoing benefits communication.Consult on policy updates and employee handbook revisions in accordance with federal and state regulations.Provide guidance on performance management, employee engagement, and recognition programs.Support the recruitment and onboarding of management and hourly team members, ensuring compliance with background and I-9 requirements.Facilitate leadership, compliance, and culture-based training for General Managers and shift leaders.Partner with Payroll to ensure accurate and timely employee data within HRIS systems (Paycom and ADP Workforce Now).Support special initiatives such as open enrollment optimization, manager development programs, and HR compliance training.Assist with Workers’ Compensation administration, reporting, and compliance; lead safety committee initiatives. QualificationsBachelor’s degree in Human Resources, Business Administration, or related field required.5+ years of progressive HR experience, ideally within retail, restaurant, or multi-unit QSR environments.Proven ability to manage complex employee relations matters and partner effectively with operations leadership.Strong working knowledge of labor and employment laws (FLSA, FMLA, ADA, ACA) and multi-site compliance.Exceptional organizational skills with the ability to prioritize, multi-task, and meet deadlines in a fast-paced environment.Demonstrated ability to work independently, think strategically, and implement creative, process-enhancing solutions.Valid driver’s license and willingness to travel to store locations within the region.