Human Resources Business Partner (HRBP)

Role: Human Resources Business Partner (HRBP), MelbourneCompany description:We are the food travel experts. So what does that mean? It means that we are experts in creating and running food outlets in locations where people are on the move. Whether it's jetting off somewhere more exotic, getting on a train or stopping off at a motorway service area, we will make sure the food and drink on offer is the ideal selection to meet the needs of the many different types of traveller.Globally, we now operate in 35 countries worldwide at around 600+ sites, and we have an extensive portfolio of more than 500 international, national, local and speciality brands. These include our own brands, such as Upper Crust, Ritazza and Camden food co. as well as brands we franchise, including M&S, Starbucks and Burger King. We've also work with a number of famous chefs, including Jamie Oliver and Gordon Ramsey, to create bespoke brands.We strongly believe that by creating a culture where our values are front and centre and lived and breathed, we will achieve our vision of being the leading food and beverage operator in travel locations worldwide.Our values, listed below, are integral to our business and underpin everything we do. They were developed in consultation with our teams across the world and reflect what it means to be part of the SSP team.We are one team … working together and sharing our best ideas to fulfil our global potential.We are results focused… delivering great food and service for our customers and outstanding results for our clients, shareholders and colleagues.We all make a difference… respecting each other, acting responsibly and being accountable for the contributions that we make.We are bold…seizing opportunities, innovating and quickly adapting every day.We celebrate success… recognising and valuing everyone's achievements.Main Responsibilities:LeadershipConsults with line management, providing HR guidance when appropriate.Provides day-to-day performance management guidance to line management (e.g., coaching, counselling, career development, disciplinary actions).Provides guidance and input on business unit restructures, workforce planning and succession planning.Talent AcquisitionSupport with the end-to-end recruitment of Head Office personnel (Managers and above)Supports in the development and review of contract terms for new hires, promotions and transfers.Reward and PayrollAssist with the management of workers compensation claims.Act as conduit between Safety Team, Operations & Insurer to support management of Workcover claims.Training and Talent ManagementIdentifies training needs for business units. Prepare & deliver training to Operations Managers on internal HR processes as required and arrange third party training as needed.Participates in evaluation and monitoring of training programs to ensure success. Assist Operations Managers to meet training completion targets.Employee Engagement & RelationsManages and resolves complex employee relations issues.Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.Manage any Fair Work Cases & respond to general employee grievances as needed.Work with operations teams on implementing return-to-work processes for injured workers.HR Policies and ProceduresProvides HR policy guidance and interpretation.Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring compliance.Support the implementation and roll-out of new HR related processes.Analyses trends and metrics in partnership with the wider HR team to develop solutions, programs and policies.Collate information for HR reporting as required.New Unit Opening (when required)Manager onboarding process for Head Office personnel starting with the business, including putting together welcome meetings and induction schedules.Qualifications/RequirementsA qualification in human resources, organisational development, business and/or other relevant fields.Demonstrated previous experience in a HR Generalist role.Attention to detail and strong analytical and problem-solving skills.Highly developed communication and interpersonal skills.Ability to multitask and work to deadlines.Ability to manage systems for storage and non-disclosure of confidential and sensitive information.Demonstrated commitment to customer service.SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.Start the best part of your journey with us!