Department: Hustle Notice BizLocation: Raleigh, NC Compensation: $17. 25 - $24. 00 / hourDescriptionCustomer Service AssistantLocation: Raleigh, NCJob Type: Full-timeAbout Us: We are seeking a dedicated and enthusiastic Customer Service Assistant to join our team and help enhance our customer experience. In this role, you will be the first point of contact for our valued customers, ensuring that they receive exceptional service and support throughout their interaction with our company. Key ResponsibilitiesAct as the first point of contact for customers via phone, email, and chat. Respond to customer inquiries and provide accurate information regarding products and services.
Resolve customer complaints in a timely and professional manner. Maintain detailed records of customer interactions and transactions. Collaborate with other departments to ensure customer satisfaction is achieved. Gather customer feedback for continuous improvement of services. Skills, Knowledge and ExpertiseHigh school diploma or equivalent; additional education in customer service or related fields is a plus. Proven experience in customer service or a similar role having a solid understanding of customer service principles. Strong verbal and written communication skills. Ability to remain calm and professional in challenging situations. Proficient with Microsoft Office Suite and experience with CRM software.
Excellent problem-solving skills and ability to think critically. BenefitsCompetitive salaryHealth, dental, and vision insurancePaid time off and holidaysOpportunities for professional development and advancement
Customize your resume to highlight skills and experiences relevant to this specific position.
Learn about the company's mission, values, products, and recent news before your interview.
Ensure your LinkedIn profile is complete, professional, and matches your resume information.
Prepare thoughtful questions to ask about team dynamics, growth opportunities, and company culture.
