🌟 We're hiring: Team Lead, Customer Support | Hutly 🌟Are you a customer support leader who thrives in a fast-moving tech environment? Do you love solving problems, improving processes, and building high-performing teams? If so, read on. About the RoleAs our next Team Lead, Customer Support, you’ll oversee the day-to-day operations of our support function across all Hutly products – including ADL Forms, VicForms, Bondable, and Property Data Online. You’ll lead a small but mighty support team, allocate and prioritise work, and keep the engine running smoothly.
You’ll also stay close to the action – resolving complex queries, managing escalations, and continuously improving how we support our customers. This is a hands-on leadership role that blends coaching, ops, and customer care.
What You’ll Do Lead and coach a remote customer support teamAllocate tasks and ensure timely, high-quality responsesHandle escalated and complex support ticketsDrive improvements to internal workflows, knowledge sharing, and documentationCollaborate with internal teams to surface insights and solve recurring issuesWhat You’ll Bring1+ years’ experience in a leadership role within customer support or service deliveryStrong communication, task management, and team leadership skillsConfidence working across SaaS platforms and support toolsA calm, customer-first approach and passion for continuous improvementBonus Points For ✨ Experience with property, legal, or financial tech platforms ✨ Familiarity with Hubspot, Jira, or similar platforms ✨ Knowledge of real estate forms or tenancy compliance workflowsWhy Join Hutly? We’re transforming how real estate contracts, data, and payments work in Australia.
Our Living Contract platform helps create fairer, more transparent property experiences for everyone involved. At Hutly, we believe in: 💡 We find a way – solving tough problems with creativity 🤝 Walk in their shoes – empathising deeply with our customers 🚀 Stronger together – owning our impact and growth as a teamPerks 🏠 Hybrid and flexible working 💰 Competitive salary and benefits 🌱 High-growth, purpose-led tech company 👊 Supportive and collaborative team culture
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