Front Desk Receptionist

The Hyatt Centric is delighted to invite applicants for the position of Receptionist. Working within the highly respected Hodson Bay Group, and with the impressive support of the Hyatt Partnership, explore this exciting journey with us in introducing and establishing the Hyatt Centric, The Liberties Dublin, as a leading hotel in the Capital. Hodson Bay Group is delighted to be part of the Failte Ireland Employer Excellence Programme and was recently certified as A Great Place to Work. Take the journey with us to discover who you are and what you can achieve.

ResponsibilitiesGreet and welcome guests in a courteous and professional mannerProcess guests check-ins and check-outs efficiently and ensure accurate billingAssist guests with inquiries, provide information about hotel services, local attractions, and travel directionsHandle phone, email, and online bookings, ensuring accurate input into the systemCarry out all Reception duties as per the agreed standardsMake the necessary preparations to deal with arrival of customers with advance bookings and the check in procedures are completed correctlyEnsure all guest queries either in person or by telephone are answered in a prompt and professional manner and escalate to management if necessaryCommunicate and liaise with the Accommodation Manager/Supervisor in relation to rooms status, VIP's and allocationsHandle cash, credit, and other payment transactions accuratelyCoordinate with maintenance, and other departments to meet guest needsDeal with Lost Property as per hotel policyRequirementsPrevious experience as a Receptionist in a hotelExcellent communication and interpersonal skillsAbility to handle multiple tasks and work under pressureProficiency in OperaProfessional appearance and a positive attitudeFlexibility to work shifts, including evenings, weekends, and holidays