Hybrid - Customer Support Specialist

Role Details Type of Support: Emails/TicketsContract Type: Full-timeTraining Schedule: Monday - Friday, 8:00 am - 5:00 pm | Weekends offWork Schedule: TBDWork type and Location: Hybrid - San Pedro Sula & Tegucigalpa | You are required to go to the office on Mondays and Tuesdays during the first 60 days of employmentStart Date: November 27, 2025About UsCrescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.Join us at Crescendo, and let’s build the future of customer experience together.The RoleAs a Student Support Associate, you will handle requests, bug reports, and various issues reported by users from the partners platform via tickets, forums and emails. You will be the first point of contact between our existing and potential Students. We are interested in hiring individuals committed to customer satisfaction, critical thinking, reading between the lines, and the ability to make quick and accurate decisions.What You’ll Do:Provide friendly, professional, and helpful responses to customer support tickets via email, chat, forums, and internal tools.Master the product you support, learning all its nuances, and keeping up-to-date with the latest updates and support policies.Troubleshoot technical issues reported by students and offer solutions or workarounds.Work on special short-term projects required and requested by the hiring client.What We Expect From You:Excellent spoken and written English proficiencyAmazing customer service skillsProactive attitude and the willingness to take the initiative without being asked toStrong attention to detailsAbility to quickly communicate through accurate and timely typingHandle difficult conversations and challenging situationsAbility to work without micromanagementStrong reading comprehension and problem-solving skills More web, computer, and smartphone-savvy than the average personFlexibility with schedules and days offAbility to provide workarounds when a solution is not clear to the customerBackground providing customer service via chatExperiencing using CRMs (like Zendesk)Experience using bug ticketing platforms (like JIRA)What You’ll Get In Return:Hybrid working arrangements Competitive Base SalaryGenerous paid vacationAttractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employeesAccess to free posture-based fitness workouts from home paid Sabbatical LeaveTraining opportunities provided by PartnerHero and outside entities1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional developmentCompany Culture Is At Our CoreCore values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.Care for others: Empathy is a key driver. When people thrive, so does the mission.Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.Take ownership: Bold choices with integrity at the core—that’s how impact lasts.Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.PRIVACY NOTICECrescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.