ICT Customer Support Officer

Role Overview We are seeking a dedicated ICT Customer Support Officer to provide frontline technical assistance and support to our users. The ideal candidate will be responsible for diagnosing hardware and software issues, implementing solutions, and ensuring the smooth operation of our IT systems. Key Responsibilities Provide first-level technical support to customers via phone, email, and ticketing systems for internet, VoIP, and network services. Diagnose and resolve hardware, software, and …