ICT Support Analyst

About BayleysBayleys is New Zealand’s largest full-service real estate company, offering expertise across residential, commercial, rural, property services, and asset management. With a strong reputation for excellence, innovation, and market leadership, Bayleys is committed to creating a collaborative and forward-thinking workplace where our people thrive.About The RoleWe are looking for a motivated and customer-focused Junior to Intermediate ICT Support Analyst to join our internal helpdesk team based in Auckland CBD. Supporting an enterprise-scale organization, you will provide technical assistance across a broad range of end user compute (EUC) systems, primarily within the Microsoft 365 and Azure ecosystem, with exposure to modern workplace tools and practices.You’ll play a key role in helping staff leverage technology efficiently, while also gaining valuable experience across project delivery, cloud technologies, and device management platforms.Key ResponsibilitiesProvide Level 1 and 2 support across a range of technologies, with a focus on Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, PowerApps, Power Automate, etc.)Respond to and resolve end-user support tickets, escalating where appropriate in line with support protocolsConfigure and maintain endpoint devices, workstations, mobile devices, and peripheralsDeliver in-person support from our Auckland CBD office, with occasional visits to nearby branchesUse ITSM systems to log and manage incidents, service requests, and changesSupport internal IT projects and technology rollouts as part of a wider delivery teamMaintain accurate documentation and contribute to the internal knowledge baseIdentify and flag recurring technical issues or inefficiencies for reviewWork with external vendors and partners to resolve related service requests and escalate issues as neededEssentialSkills & Experience1–3 years’ experience in a helpdesk or technical support role, ideally in a medium to large organizationProven ability to support and administer Microsoft 365 environments (Teams, Exchange Online, SharePoint, OneDrive)Understanding of endpoint provisioning and user support in a cloud-first environmentFamiliarity with modern desktop management and troubleshooting toolsStrong communication, problem-solving, and customer service skillsFull NZ driver’s license (for occasional onsite support at other Auckland locations)DesirableExposure to the Microsoft Power Platform (Power BI, Power Automate, Power Apps)Experience supporting modern workplace solutions and digital transformation initiativesFamiliarity with Microsoft Fabric ITIL Foundation certification or equivalent knowledge of service management best practiceWhat We OfferA supportive, collaborative team within a modern IT environmentA centrally located Auckland CBD office, with hybrid flexibility and some travel to regional officesExposure to cutting-edge technologies including Azure, Microsoft 365, Intune, Microsoft Fabric, and AWSHands-on involvement in enterprise-level cloud infrastructure and support operationsOngoing training, certification opportunities, and mentorship to support your career developmentThe chance to contribute to innovative projects as part of our wider digital transformation journey