Reservation Supervisor

We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat’s most dynamic waterfront destinations. As part of the global IHG Hotels & Resorts family, voco™ is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we’re preparing to open our doors soon — and we’re looking for passionate, talented individuals to help us bring this exciting new property to life.

This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel’s culture and guest experience from day one. Whether you’re looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality. The Reservation Supervisor plays a key role in supporting the daily operations of the reservations department.

This position supervises a team of reservation agents, ensures accurate and timely booking processes, and works closely with the Revenue and Sales teams to help maximize room revenue and occupancy. The ideal candidate is organized, customer-focused, and has strong leadership and communication skills. YOUR DAY-TO-DAY: Supervise the daily activities of the reservations team, ensuring efficiency, accuracy, and excellent service. Assist guests and clients with reservations, changes, cancellations, and special requests via phone, email, and online channels. Monitor and maintain room availability and rate parity across all distribution channels and booking platforms.

Ensure reservations are processed in accordance with hotel standards and policies. Handle escalated or complex booking inquiries, including VIP, group, and corporate accounts. Train new team members and provide ongoing coaching and support to the reservations staff. Collaborate with the Front Office, Revenue, and Sales teams to manage group blocks, promotional rates, and inventory control. Ensure all guest data is entered correctly and securely in the reservation system (PMS/CRS). Assist the Reservation Manager with compiling reports on booking trends, pick-up pace, cancellations, and occupancy forecasts.

Maintain up-to-date knowledge of room types, packages, promotions, and local attractions to support upselling and guest service efforts. WHAT WE NEED FROM YOU: 1–2 years of experience in hotel reservations or front office, with some supervisory or team leadership experience preferred. Strong knowledge of hotel Property Management Systems (e. g. , Opera, SynXis, or similar). Excellent communication and customer service skills. Detail-oriented with strong organizational and time management abilities. Ability to multitask and work effectively in a fast-paced environment. Understanding of revenue management principles is an asset. Proficiency in Microsoft Office Suite (Excel, Word, Outlook). WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment.

We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family. Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels.

If you thrive on genuine hospitality, your place is with us at voco™ hotelsDon't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.