BYD Customer Service Specialist

BYD Wollongong, proudly a part of Harmony Auto, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognised as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige. All salary packages will be decided by your experience. Job SummaryAs a BYD Customer Service Specialist, you will perform all daily customer service tasks, organise and promote customer service, and maintain good customer relationships. Perform direct outbound call-back work to customers, and perform relevant call-back data analysis and record registration work.

Job Responsibilities Complete the collection and organization of the company's customer information files. Business assessment of relevant business departments. Organize and maintain the company's relevant customer relationship activities.

Handle customer complaints;Supervise sales consultants and service consultants to do a good job in customer maintenance to ensure customer satisfaction;Participate in the formulation of the company's marketing strategy and understand the company's sales and production situation in real time; Print, manage and use promotional supplies, and arrange regular product planning activities; Implement the marketing strategies of the group company and BYD, plan market development, arrange advertising planning, and the way of advertising investment, and make specific budgets for advertising investment;Assist the sales service manager in formulating marketing plans (year, quarter, month) according to the company;Be specifically responsible for the planning of the company's CI image, and implement the design, production and release arrangements of promotional advertisements; During the new product promotion stage, carry out full-process market planning and promotion policy implementation arrangements;Do a good job in the 5S work of the responsibility area and complete the customer satisfaction assessment goals.

Responsible for BYD telephone satisfaction survey and analysis (sales, after-sales); Responsible for three-day thank you, and persuasion and return visit of customers who have not entered the factory from July to December;Responsible for in-store survey of customer satisfaction of sales department and after-sales department;Responsible for supervising the establishment and update of customer files by sales consultants and service consultants;Carefully carry out 5S work in the responsibility area and complete customer satisfaction assessment goals.

Responsible for annual inspection and birthday blessing reminders for customers;Responsible for SMS platform work;Regularly conduct overall analysis of data and data summary and recording work. QualificationsTraining experience: CS problem analysis and decision-making, FG meeting, customer satisfaction marketing, SSP sales process, service process, customer retention skills, customer classification, customer value management, customer R/B decomposition, life cycle customer retention, marketing management, advertising creativity, etc. ExperienceCustomer relationship management related work. Skills and techniques:

Strong interpersonal communication skillsGood language organization skillsGood logical thinking skillsProfessional sales skills and techniquesHave clear management ideas and feasible working methodsAttitudeGood psychological quality, strong stress resistance, strong affinityWorkplace: company office area