Registry Services Team Leader

Position OverviewReporting to the Director or Manager Court Services, the Registry Services Team Leader has responsibility for delivery of high-quality registry services to clients, legal practitioners, judicial officers, registrars, family consultants, and community groups which support court users. Registry services include: providing the initial point of contact that clients have with the courts. providing information on appropriate avenues for addressing client needs, assisting to solve their problems, and recommending appropriate options, resources or services both internal and external to the Court. processing, filing and sorting documents, including quality assurance and archiving functions. The key duties of the position include:

Key Responsibilities And DutiesThe position of Registry Services Team Leader requires a self-starter, who thinks both strategically to solve problems facing the courts as well as seeks ongoing performance improvement. The responsibilities of the position include:

leading a team of client services staff to ensure high quality registry services to clients, legal practitioners, judicial officers, registrars, family consultants and community groupsproviding statistical reports to the court services management team in relation to trends and issues associated with local service provisionmanaging change in a challenging and fast moving environmentdeveloping and maintaining positive, productive and collaborative relationships with the judiciary, the legal profession and community groups, andensuring the policies and standards of the courts are promoted and maintained.

EligibilitySelection CriteriaDemonstrated staff management, change management, leadership and development experience (preferably in a legal, courts or public service environment) and the ability to promote a team environment. Relationship management capacity, including an ability to communicate effectively with people at all levels, including judicial officers, as well as strong interpersonal skills, including a proven ability to manage stressful and/or conflict situations in a professional manner, on a continual basis. Demonstrated sound organisational and problem solving skills including initiative, the ability to manage priorities, meet deadlines and work effectively under pressure.

Analytical and report writing skills with the ability to provide strategic advice on trends and policy to management. Understanding of the public service operating environment including the requirement for legislative compliance, probity and accountability. NotesEligibilityEmployment with the Court is subject to the conditions prescribed in the Public Service Act 1999, and the following: Australian citizenship – the successful applicant must hold Australian citizenship. Security and character clearance – the successful applicant must satisfy a Police Records Check and may also be required to complete security clearances during the course of their employment.

Successful applicants engaged into the APS will be subject to a probation period. Interested candidates who have received a redundancy benefit from an APS agency are welcome to apply but note that they cannot be engaged until their redundancy benefit period has expired. Diversity and InclusionFederal Court Australia is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability. First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families.

Federal Court Australia will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. How To ApplyTo apply, please complete the application form on the Court’s careers portal. If you have any issues with applying, please email ***********@fedcourt. gov. au. As part of your application, you will be required to submit a written response to the selection criteria listed in the position description (maximum word limit 1500). Please ensure this document is attached before submitting your application.

If you have any technical issues with applying, please email ***********@fedcourt. gov. auGetting to know the Federal Circuit and Family Court of AustraliaThe Federal Circuit and Family Court of Australia Act 2021 (FCFCOA Act), which came into effect on 1 September 2021, merged the Family Court of Australia and the Federal Circuit Court of Australia into a unified court system known as the FCFCOA. The FCFCOA (Division 1) is a superior court that handles the most complex family law cases and serves as the appellate court for family law matters. It operates nationwide, except in Western Australia.

The FCFCOA (Division 2), a federal court, shares jurisdiction over family law and child support with Division 1, but also handles general federal law matters, such as administrative law, bankruptcy, intellectual property, and migration law. The Federal Court of Australia entity engages employees under the Public Service Act 1999 to support the Federal Court, the FCFCOA (Divisions 1 and 2), and the National Native Title Tribunal. Established by the 2016 Courts Administration Legislation Amendment Act, each court retains its own identity and judicial independence. FCFCOA employees are covered by the Federal Court Enterprise Agreement 2024–2027.