Aftermarket Parts Sales Representative

Role DescriptionThis is a full-time remote role for a Parts Sales Representative at Imperial Brown Walk-In Coolers. The Parts Sales Representative will be responsible for providing support to customers, ensuring satisfaction, and enhancing the overall customer experience through effective communication and problem-solving.

 Salary + CommissionEssential Job FunctionsReceives and logs all customer inquiries in databaseCommunicates closely with customers via email and telephone to efficiently obtain inquiry informationInvestigates and suggests corrective actions for customer inquiries in a prompt, thorough, and professional mannerEducates the customer when applicableReports unresolved customer conflicts to general managerReview and process parts ordersProcess returns as neededProvides quotesUpsellsWorks independently, and as part of a teamWorks efficiently while under pressure, and refocuses quickly after being interruptedHas a working knowledge of Microsoft Access, Excel, Word, and OutlookProvides feedback to other departments to help drive improvementsPosition may require travel to the manufacturing plantsQualificationsCustomer Service Support skillsCustomer Satisfaction and Customer Experience skillsStrong communication and interpersonal skillsAbility to handle challenging situations with professionalismExperience in the manufacturing industry is a plusProficiency in Microsoft Office and CRM softwareHigh school diploma or equivalent required