Executive Assistant

Executive Assistant to Group Operations OfficerImperial London HotelsPermanent, Full Time 40 hours a week (5 out 7 days)£43,000. 00 + BenefitsAbout Imperial London HotelsImperial London Family of Hotels may not be the most immediately recognisable hotel brand, and yet it has a celebrated history as the owner of numerous hotels in Bloomsbury, London, for over 185 years. Throughout this time, it has remained an independent and private business, and is currently under the Directorship of the 7th generation of the same family.

Imperial London Hotels own and operate seven 3 & 4-star hotels near Russell Square underground station, including the UK’s largest hotel, The Royal National Hotel (over 1,600 rooms). These are exciting times for Imperial London as it seeks to evolve and modernise all areas of the business whilst keeping its unique heritage and culture at its heart. The flagship Imperial Hotel is undergoing a major refurbishment and will open in early 2026 as a 4* Deluxe Hotel and a new jewel in the crown of London’s hospitality offering.

In May 2023, Imperial London unveiled a confident and contemporary new brand identity, laying the foundation for future business growth and success. About The RoleWe are now recruiting Executive Assistant to our Chief Operations Officer to join our friendly People and Culture team, to provide flexible, day-to-day support for the COO and senior team and to ensure the smooth running of the office. Joining Imperial London Hotels offers an exciting opportunity to contribute to the success of a prestigious family hospitality brand.

As the Executive assistant, you will play a crucial role in ensuring the smooth functioning of our brand-new Central Office. This position requires meticulous attention to detail, strong communication skills, and the ability to prioritise tasks effectively. You will be involved in: Diary and inbox management; ensuring the COO is always on top of their inbox and well prepared for meetings Organising and attending monthly Executive & Hotel Manager meetings: planning and scheduling monthly / quarterly meetings, minute taking, booking venues / meeting rooms, organising refreshments as and when required Managing daily emails, prioritizing them.

To provide administrative support, coordinate, attend and take minutes for the COO meetings and any other relevant meetings as and when required. To produce reports for the COO as and when required, to follow up on action points from meetings on behalf of the COO To provide administrative services to hotels such as responding to queries, issuing memos, and following up on COO requests To Work on highly confidential basis by maintaining the importance and the privacy of the COO office.

Acting as the key point of contact for Hotel Manager for all general enquiries Facilities management; ensuring the smooth day-to-day running of the office, acting as the main point of contact for the building management team People team support; communication with new starters reporting to COO, coordinating an induction plan Procurement all of office supplies Managing Royal Mail Post Arranging events, sourcing venues, booking hospitality and any other ad hoc duties related to these eventsWhat we’d like from you Demonstrable experience working in a busy and varied administration role Positive, warm, and engaging personality, you are the first point of contact for our clients Pro-active self-starter, able to work independently Highly organised and experienced in multitasking Exceptional attention to detail Strong communication skills Excellent interpersonal skills and ability to build & maintain relationships Able to work under pressure Good IT skills, including using MS Suite (Teams, Word, Excel, Outlook etc)What you will get in return28 Days Holiday pro-rata increasing with length of service up to 33 daysFree meals on dutyUniform & dry-cleaningWorkplace pension scheme£300 Refer a Friend SchemeEmployee recognitionEmployee awardsSocial eventsInterest-free Season Ticket Loan / Travelcard Loan50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outletsEarly Pay - Instantly access a portion of the pay you’ve already earnedShopping discounts across several high-street brands and online retailers (via Each Person)Nursery Scheme via Each Person (subject to eligibility)Mental health first aiders support & well-beingEmployee Assistance Programme- Supported by Hospitality ActionYou can explore additional benefits here:

About Us: With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride. We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels and 9 restaurants in Bloomsbury.

Our purpose is to provide authentic London experiences and memorable stays to all our guests, and we believe that starts with the right team