Implementation Consultant

Descartes Unites the People and Technology that Move the WorldThe need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed.We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com.We’re growing fast and invite you to join our amazing team. As an Implementation Consultant, you will interface with clients that are just starting to use Descartes, as well as existing clients that need further assistance and lead our clients to successfully implement and use our solution. Your primary responsibility is to manage the client relationship from onboarding to the successful implementation of our software.Key ResponsibilitiesImplementationEvaluate and thoroughly assess client needs and develop workflows / configurations that support the client’s business processesCoordinate with clients to design project scope and objectives and ensure achievement of implementation within the required time frameProvide training, and end-user support during and after the implementation process to enable optimal utilization of our softwareTest and troubleshoot final system setups. Verbally communicate with clients on a weekly basis during setup and initial implementation and provide premium support to clientsKeep Set up Form up to date with progress of each account set upEscalate to TL any issues, frustrations or changes in client responsiveness related to account Ensure optimal level of client satisfaction at all times.SupportObtain proper understanding of client’s needs and workflow through verbal communicationDraft specifications for custom solutions including business and technical requirementsManage the entire delivery process for custom development work Test and troubleshoot all proposed changes and projects with the clientRecommend improvements to all procedures and ensure optimal level of client satisfaction at all timesExecute other lawful tasks given by his/her direct managerPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change.RequirementsProfessional verbal and written communication skills Strong interpersonal skills and ability to work as a team as well as independentlyStrong organizational and time management skills Analytical and critical thinking skills Ability to learn quickly and adapt to changesBasic knowledge of MS Office suiteKnowledge of e-commerce and a technical background are a big plusAvailability to work from 10:00 AM to 6:00 PM Location: This is a Hybrid opportunity. We are a global organization using English as a primary language, job descriptions and communication available in the local languages where required. .Join Us As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success.Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact.  Join a team that’s committed to working with customers to conserve resources and enhance sustainability.At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience.We conduct a mix of in-person and virtual interviews. Virtual interviews are held via Microsoft Teams and are recorded and transcribed. We may utilize AI tools to support our hiring team in notetaking, summarization, and internal training. AI tools are not used in our recruitment process for decision-making purposes. Recordings, transcripts, and notes are used for recruitment, including improvement of our process, and record-keeping purposes. Should you have any questions or concerns about our process, please connect with our hiring team in advance of scheduled interviews.We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. For more information about our commitment to equal employment opportunity, please review our EEO is the Law, Pay Transparency Nondiscrimination Statement, EEO/AA Statement. Descartes participates in the E-Verify program. Please click below to learn more about the E-Verify program. Notice of E-Verify Participation Right to Work (English and Spanish).Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at hrna@descartes.com. Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.