Implementation Manager (12-15 month Maternity Cover)

Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive cardiac test supported by the ACC/AHA Chest Pain Guidelines called the Heartflow FFRCT Analysis—provides a color-coded, 3D model of a patient's coronary arteries indicating the impact blockages have on blood flow to the heart. Heartflow is the first AI-driven non-invasive integrated heart care solution across the CCTA pathway that helps clinicians identify stenoses in the coronary arteries (RoadMap™Analysis), assess coronary blood flow (FFRCT Analysis), and characterize and quantify coronary atherosclerosis (Plaque Analysis). Our pipeline of products is growing and so is our team; join us in helping to revolutionize precision heartcare.Heartflow is a publicly traded company (HTFL) that has received international recognition for exceptional strides in healthcare innovation, is supported by medical societies around the world, cleared for use in the US, UK, Europe, Japan and Canada, and has been used for more than 400,000 patients worldwide.Implementation Manager (12-15 month Maternity Cover, Contractor)Location: Europe – Belgium, Italy, or UKContract Length: 12 monthsAbout HeartFlowHeartFlow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. Our flagship product—the AI-driven, non-invasive HeartFlow FFRCT Analysis—provides a color-coded, 3D model of a patient's coronary arteries, indicating the impact blockages have on blood flow to the heart.HeartFlow is the first AI-driven non-invasive integrated heart care solution across the CCTA pathway, helping clinicians:Identify stenoses in the coronary arteries (RoadMap™ Analysis)Assess coronary blood flow (FFRCT Analysis)Characterize and quantify coronary atherosclerosis (Plaque Analysis)With more than 400,000 patients analyzed worldwide, our pipeline of products is growing rapidly—and so is our team.Role OverviewThe Implementation Manager (contract) will cover a 1-year maternity leave. This role drives clinical adoption and commercial growth initiatives with HeartFlow's AI-enabled SaaS solution. You will lead the process for integrating HeartFlow technology into onboarding customer accounts, ensuring rapid issue resolution, customer satisfaction, and loyalty.This position is part of the Customer Success team and is field-based, with travel of approximately 30%.Key ResponsibilitiesLead HeartFlow's implementation process for integrating our technology into new customer accounts.Manage implementation projects for new products or features.Provide end-user and commercial team training on HeartFlow products and CT data requirements, according to training plans.Deliver clinically relevant and technical information in response to customer and commercial inquiries.Document and track customer feedback, training, complaints, and resolutions in HeartFlow's CRM system.Collaborate with internal stakeholders to redesign and improve customer support processes.Support commercial growth by helping to design solutions, data insights, and tools.Respond to escalated technical issues from customers or the commercial team.Skills & QualificationsKnowledge and experience with CCTA (Cardiac CT Angiography) is required.Cardiology, imaging, or related product experiencePossible radiographer background with strong technical/clinical exposure.Proven project management experience (certification a plus).Highly well-organized and able to manage multiple concurrent projects.Positive, energetic personality; comfortable in front of groups/customers.Strong customer-focus and adaptability.Excellent problem-solving skills, especially under pressure.Knowledge of hospital operations and technology implementation.Strong verbal and written communication skills, able to engage across technical, clinical, and cultural backgrounds.Responsible and accountable, with ability to manage timelines and deliverables effectively.Knowledge in at least one of the following:Digital health technologiesHealthcare IT (PACS, EMR)Healthcare managementEducation & ExperienceBS, MS, or other relevant degree in engineering, sciences, or medical imaging.3+ years of technical/clinical experience with advanced degree, or 5+ years equivalent work experience.Prior experience in digital health, healthcare IT, or regulated healthcare environment preferred.Other DetailsContract length: 12 months (maternity cover).Field-based, travel ~30%.Based in Europe (Belgium, Italy, or UK).Heartflow is an Equal Opportunity Employer. We are committed to a work environment that supports, inspires, and respects all individuals and do not discriminate against any employee or applicant because of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. This policy applies to every aspect of employment at Heartflow, including recruitment, hiring, training, relocation, promotion, and termination.Positions posted for Heartflow are not intended for or open to third party recruiters / agencies. Submission of any unsolicited resumes for these positions will be considered to be free referrals.Heartflow has become aware of a fraud where unknown entities are posing as Heartflow recruiters in an attempt to obtain personal information from individuals as part of our application or job offer process. Before providing any personal information to outside parties, please verify the following: A) all legitimate Heartflow recruiter email addresses end with "@heartflow.com" and B) the position described is found on our careers site at www.heartflow.com/about/careers/.