Implementation Manager (m/f/d)

Your missionWe are looking for an Implementation Manager to join our Munich office: you will own the customer journey from contract signature to a clean, predictable go-live. You’ll orchestrate onboarding projects, align cross-functional teams, and ensure every customer achieves measurable value fast.Lead customer implementations from kickoff to go-live and define scope, milestones, and acceptance criteria. Drive progress tracking, stakeholder alignment, and transparent communication. Deliver onboarding sessions and customer enablement workshops to ensure customers understand key features and realize value early. Maintain implementation playbooks, checklists, and quality standards (DoR/DoD). Document learnings and improvement opportunities post-go-live. Ensure a clean transition to Customer Success at go-live. Confirm customer acceptance and trigger billing events. Provide structured feedback to Product and Engineering to improve our platform and delivery process.Your profileYou have experience in managing projects end-to-end, coordinating between teams, and bringing structure to complex setups, ideally with exposure to SaaS, startups, or B2B tech.Fluent German and English skills (C1)Strong organizational and communication skills.Experience managing multiple concurrent projects with customers.Comfort collaborating cross-functionally (Sales, CS, Product, Engineering). Analytical mindset — using metrics to drive continuous improvement.Empathy and customer-first thinking.Why us?Be part of a small and rapidly growing team in Berlin and Munich with big ambitions and backed by top European VCs, like Atomico and Cherry Ventures. Become part of the IT revolution and help us build the most compelling IT Management Platform in the market. Attractive compensation package, including a generous share package (VSOP).High responsibility and ownership from day one.Employee benefits: public transportation ticket or Urban Sports Club, Corporate Benefits.Well-equipped offices in Munich and Berlin. About UsMake millions of people work better every day.We seek bright brains to join the IT revolution and build Europe’s #1 IT Operating System.deeploi was founded in 2023 and is backed by leading European investors including Atomico and Cherry Ventures to rethink how IT is done.IT as a Service – not as a struggle: We are building an all-in-one IT platform, combined with premium support. From user on- and offboarding, to service and support, cybersecurity and device management – deeploi covers the entire scope of a company´s IT department.