DescriptionPosition at Dealer Spike BelizeAn Implementation Specialist is a driven, people-orientated individual who works with customers through the design and implementation of their website. They act as a creative force, assisting the customer through the development of their website, from after the sale until the site goes live. You’ll be a part of a team of cutting-edge designers, developers, and creative folks who believe in great website design as much as you do and love to work with new technologies.
We love making awesome websites, talking about awesome design, and we want an awesome person like you on our team!Please note this position is a 12-month temporary position. Here is more of you'll get to do:
Communicate with customers during the design and build of their website and make sure they stay on track to reach their goal go-live dateServe as a liaison between the Implementation Specialist team and other teams within the Website Development department Explain and educate the customer on website standards and best practicesManage several customer projects at any given time and serve as a point of contact for your customers throughout the development of their websiteDevelop specifications for the overall design and content of the customer’s website based on the needs of the specific business and communicate that information to the development teamCoordinate with the development team to deliver a quality product to the customerPerform small updates to customer websites.
Send larger updates to our Builders and Graphic Designers for completion. Work with your customers to assist with getting their site live on their chosen domain. This will include purchasing and transferring domains as well as editing DNS record. You will thrive in this role if you have: Interest in working directly with customersStrong customer service skillsStrong communication skills, both written and spokenProficiency with Microsoft Word, Outlook, Excel, etc.
Working knowledge of Web site analyticsBasic knowledge of website trends and best practicesTime management, prioritization, and multi-tasking skillsAbility to work in conjunction with other internal departments to achieve goalsMust be comfortable keeping the client within specifications for the productInterest in Web Design, Web Development, Graphic Design or Project ManagementPreferred SkillsDomain/DNS knowledgeBasic knowledge of HTML and using a CMSKnowledge of SEO best practicesBasic project management skillsWeb design background
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