Dossier is a fast-growing SaaS Healthcare software company looking to solve the inefficiencies in maintaining employee competencies for health systems and hospitals. We are looking for a bright and passionate Implementation Specialist to play a pivotal role in the growth of our company. This role is responsible for the end-to-end process of customer implementation projects, from onboarding, system configuration, to successfully leading the project through the Go-Live phase. The Implementation Specialist collaborates with internal and external cross-functional teams, engages with customers, and leverages technical and project management skills to drive successful outcomes.
RequirementsJob ResponsibilitiesTake ownership of customer implementation projects from Kick-Off to Go-Live, ensuring all tasks are executed efficiently, timelines are met, project goals are achieved, and expectations are exceededCreate and maintain comprehensive project documentation, including project plans, status reports, and user guides, to ensure transparency and knowledge sharingCollaborate with customers to understand their specific requirements and objectives, translating them into appropriate product configurationsTrain customers on the use of the software, including best practices and workflow optimizationEstablish and maintain strong and effective relationships with customers, serving as the main point of contact throughout the implementation processCoordinate collaboratively with internal teams to meet project milestonesEnsure a smooth transition from implementation to Customer SuccessQualificationsBachelor's degree2+ years software implementation experienceExperience in a healthcare setting definitely a PLUS SkillsProject ManagementCritical thinking and problem-solvingStrong time management and organizationExcellent verbal and written communicationEmpathyCustomer Service mindset and focusCuriosity and self-motivationConfidence and resilienceBenefitsWe are expanding rapidly in the US and you get the chance to start at the ground floor helping us scale! How fun is THAT?!?!401(k), Unlimited PTO, Health Insurance and.
. . . 100% remote! You can work from ANYWHERE!Salary Range: $50,000-$60,000 per year
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