Import/Exports Operations Team Manager

Kōrero mō te tūranga - About the roleAs Import/Export Operations Team Manager, you'll oversee the daily running of NZ Post's International Freight Services (IFS) team, ensuring imports and exports are managed efficiently, accurately, and in line with compliance requirements. You'll play a key role in maintaining seamless operations, driving process improvements, and supporting the business to meet its growth and service goals.You'll lead a capable team, foster strong partnerships across the business and industry, and make sure customers receive exceptional service every time.In This Role You Will BeLeading, coaching and developing your team, promoting a positive, high-performance cultureOverseeing all import/export operations, ensuring compliance with Customs, MPI, and aviation regulationsManaging financial performance, including billing accuracy, revenue recovery and cost controlIdentifying and implementing process improvements to enhance efficiency and service deliveryResolving customer issues promptly, maintaining high satisfaction and retention levelsBuilding strong relationships with key stakeholders, from internal teams to airlines, agents and border agenciesMōu - About YouYou're an experienced people leader and freight forwarding professional with a solid grasp of international logistics and border requirements. You thrive in a busy environment, lead with confidence, and know how to bring out the best in your team. Your strong operational knowledge, combined with commercial acumen and attention to detail, ensures that nothing slips through the cracks.You'll couple that withProven people leadership and coaching skillsA minimum of 5 years' experience in international freight forwarding or operationsCurrent New Zealand Customs Broker UUI (PIN) and strong knowledge of brokerage requirementsSound understanding of Customs, MPI, airline, shipping line and port operationsAdvanced knowledge of CargoWise, MS Office and SharePointExcellent planning, problem-solving and stakeholder management abilitiesHe Aha Te Pai - What you'll love about us! BenefitsWe're passionate about our commitment to deliver the best for Aotearoa - to help businesses thrive, and to deliver what Kiwis care about. Our permanent employees enjoy a variety of benefits including:Free onsite secure parking at our Auckland sitesAccess to discounted health insurance plans for you and your familySpecial rates on fantastic holiday home accommodation around New ZealandRetail shopping discounts with our partnersAn Employee Assistance programme to support you when you need itPlus more!!Hiahia? - Interested? Come and join the whanau!There's a story in every parcel. And wrapped up in every parcel, is the people of NZ Post. Our mahi is different, but we share the same goal - to contribute to the growth and prosperity of our beautiful Aotearoa. Whether you're a number-crunching data analyst, a parcel processing whizz, a marketing maven, or a sales superstar, we've got a spot for you in our dynamic team. Start your journey with us by applying today or find out more details about this opportunity by downloading the JD on the NZ Post Careers page. If you require additional information, please contact Michele Christie (Talent Partner) on 022 087 5195Applications for this position close on 9 November 2025 Due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.  All successful applicants will be required to provide proof of their eligibility to work in New Zealand and will be subject to a security check and reference checks. Some of our roles may also require a credit check and/or a drug test. If you're interested in a role, please apply directly through our online portal. No one knows what we do and how we do it better than us, and our in-house talent team are experts at finding the right people for the right roles. We won't consider candidates through agencies unless this has been previously approved. There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.