We are DrSmile powered by Impress!About usWe are Impress. We believe everyone deserves a smile they’ll love. Born in Barcelona in 2019, in just 3 years, we’ve grown to pioneer leading care, flagship clinics and state-of-the-art tech across 8 countries and more than 100 locations, and we are expanding fast! Our aim is to improve people’s health and quality of life across the globe. We are looking for an enthusiastic Patient Care Specialist for our Stockholm clinic!Your Responsibilities: Provide excellent customer experience to each of our patients.
Form a good relationship with our customers and keep them excited about their journey to a perfect smile. Provide customer support via calls (video and audio), emails, sms or WhatsApp and live chat. Make calls, book and confirm appointments, and follow up with patients. Explain our product, and guide customers through the process & timelines, as well as explain requirements and help them complete documentation where necessary. Recognize and proactively report trends and potential weaknesses and help improve our products & processes. Work with your teammates to create a positive, high-energy atmosphereWhat you need to be successful:
Experience in a similar position within Customer Service working in an international environmentNative level of SwedishExcellent communication, interpersonal skillsTeam spirit and a proactive attitudeHands-on experience with CRM tool/toolsWhat we offer: Opportunity to grow in an innovative company and Top International Scale Up. Benefits with our treatments, aligners, and products. Collaborative work environment and positive culture. International and diverse teams. Coffee and fresh fruit every morning. At Impress we cultivate a culture of inclusion and diversity.
We celebrate our employees' individual strengths, views, and experiences and we encourage all candidates to apply, without regard to race, color, religion, gender identity, sexual orientation, age, national origin, disability, or any other factor. Our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better results.
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