Inbound Contacts Representative

Become a part of our caring community and help us put health firstThe Inbound Contacts Representative represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.The Inbound Contacts Representative addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.Required QualificationsUse your skills to make an impact 1+ years of call center experience (inbound or outbound)2+ years of customer service experienceMust reside in the Eastern or Central Time Zone in one of the states listed in this postingStrong customer service orientationExcellent attention to detailStrong typing and computer navigation skillsAbility to manage multiple or competing priorities, including using multiple computer applications simultaneouslyEffective verbal and listening communication skillsRequired Work Schedule - TrainingStart Date: January 20, 2026Training Format: Virtual (Starts on Day 1 of employment)Duration: First 5–6 weeksTraining Hours: Monday–Friday, 8:30 AM – 5:00 PM EasternImportant Requirements During TrainingBe on time and prepared each day.Participate from a quiet environment.Dress appropriately.Camera must remain ON during training and any leadership-required meetings.Required Work Schedule - Following TrainingShift Availability: After training, you must be available to work any shift between 8:00 AM and 9:00 PM Eastern Time.Shift Bids: Occur periodically based on business needs.Appraisal Period: The first 120 days of employment as an Inbound Contacts Representative 1 is an appraisal period focused on learning and development.Perfect attendance is required during classroom training and nesting. Strict attendance policy: No time off during the first 90 days; strongly discouraged during the 120-day appraisal period.Commitment: This position requires learning multiple systems, policies, tools, and processes to become proficient in the role. You must be willing to remain in this position for 12 months before applying for other Humana opportunities outside the SSO Specialty Dental team.Preferred QualificationsAssociate's or Bachelor's DegreeHealthcare experienceAdditional Information PLEASE ENSURE THAT YOU ATTACH YOUR RESUME TO YOUR APPLICATION IN EITHER PDF OR WORD FORMAT ** Interview ProcessAs part of our hiring process for this opportunity, we will be using technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. Assessment: If you are selected to move forward, you will receive an email to complete the Virtual Job Experience (VJE). This is an online activity where you will learn more about Customer Care jobs at Humana, try out some of the most common job tasks, and tell us more about yourself. Most people complete the VJE in approximately 30 minutes. To complete it, you will need a smart phone, computer or tablet with internet access, and speakers/headphones. We do not make job offers to candidates that do not complete the VJE.Interviews: Some candidates will be invited to interview. If so, the recruiter will reach out to schedule.Offers: Finalists from the interview will be contacted by a recruiter to discuss an offer for the jobNote: Depending on the number of openings, the volume of applicants, and the availability of interviewers and recruiters, this process may take several weeks or less. Please know that we are working diligently to move forward as quickly as possible and keep you informed throughout..Work-at-Home (WAH) Internet StatementTo Ensure Home Or Hybrid Home/Office Employees’ Ability To Work Effectively, The Self-provided Internet Service Of Home Or Hybrid Home/Office Employees Must Meet The Following CriteriaAt minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.Satellite, cellular and microwave connection can be used only if approved by leadership.Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$38,000 - $45,800 per yearDescription Of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About UsHumana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.