Inbound/ Outbound Sales Rep

Were Hiring: Inbound/ Outbound Sales Rep!Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!We are currently on the lookout for an Inbound/ Outbound Sales Rep to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!Role: Inbound/ Outbound Sales RepWork Arrangement: Work from OfficeLocation: Philippines - Angeles//Cebu/Mabalacat/Makati/OrtigasSchedule: Night ShiftJob DescriptionWFO - Work-From-Office is a setup based in Angeles//Cebu/Mabalacat/Makati/OrtigasWe're looking for a high-energy, detail-oriented professional to join our team in a hybrid role that blends customer engagement with analytical vehicle underwriting. This position is the front line of support for new loan inquiries and plays a critical role in helping our customers secure Cash Advance or Title Loanswhile also assisting our store teams with accurate vehicle assessments.Key ResponsibilitiesLead Contact Center DutiesEngage with inbound and outbound leads who apply online for loans via our website.Contact customers promptly, answer questions, and walk them through required documents and next steps.Handle live SMS chats and phone calls through our CRM and call center software.Set store appointments by initiating warm three-way transfers to store agents and logging appointment details.Maintain detailed CRM records, noting customer loan requests, appointment times, and any special needs.Act as a knowledgeable and friendly point of contact to create a great first impression of our brand.Vehicle Underwriting DutiesReview submitted videos and images of vehicles from store teams for Title Loan applications.Evaluate vehicles based on condition: dents, damage, missing parts, paint, seats, dashboards, and engine sound.Assign a vehicle grade (A, B, or C) based on overall condition:A Grade = Excellent condition, clean and well-keptB Grade = Normal wear and tear, moderate damageC Grade = Noticeable or significant damageUse vehicle valuation tools to determine market value based on condition.Communicate approved value back to store teams clearly and efficiently.Qualification And RequirementsExcellent phone and interpersonal skillSStrong attention to detail and the ability to assess information visually and audiblyCRM experience (preferred)prior call center or customer service experience (preferred)Bilingual (preferred)Basic knowledge of vehicles or interest in learningA service-first mindset and ability to handle multiple tasks efficiently in a fast-paced environmentNon-negotiable Skills & RequirementsExcellent phone and interpersonal skillSStrong attention to detail and the ability to assess information visually and audiblyA service-first mindset and ability to handle multiple tasks efficiently in a fast-paced environment