Incident Manager / Communications Officer

About BybitEstablished in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 70 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strive to be the most reliable exchange for the emerging digital asset class. Our core values define us.

We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users. Our innovative, highly advanced, user-friendly platform has been designed from the ground-up using best-in-class infrastructure to provide our users with the industry's safest, fastest, fairest, and most transparent trading experience. Built on customer-centric values, we endeavour to provide a professional, 24/7 multi-language customer support to help in a timely manner. As of today, Bybit is one of the most trusted, reliable, and transparent cryptocurrency derivatives platforms in the space.

Why Join BybitAt Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include: Modern Workspace: Work in Austria's tallest office building, offering state-of-the-art facilities and panoramic views of Vienna. Study Growth Fund: We support your professional development and continuous learning. Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.

Job ResponsibilitiesResponsible for detecting, addressing, and resolving ICT-related incidents efficiently to minimize operational disruptions. Responsible for developing, implementing, and managing communication strategies for ICT-related and encryption-related incidents, ensuring efficient and clear reporting. Responsible for implementation of ICT business continuity or ICT response and recovery plans in the event of activation during a crisis and also regular exercisesHandling encryption-related incidents, ensuring compliance with policies and maintaining operational resilience. Promptly detects, escalates, and documents incidents, coordinating responses to ensure timely resolution and prevent recurrence.

Handle all communication related to incidents and company announcements for EU operations, particularly those with regulatory relevance, maintaining compliance and transparency. Ensures timely and accurate information dissemination to stakeholders, supporting the organization’s operational and regulatory obligations.

Coordinate and assist in the global ICT Incident and Communication practice Other tasks and IT duties as assigned by EU CISOJob RequirementsAt least 3-5 year work experience in financial services with deep knowledge in banking regulation (first experience with DORA)Experience with incident management tools and IT service management (ITSM) Basic understanding of IT infrastructure, operations and crypto industryHave certain projects implementation and management experiencePossess good learning, communication and independent problem-solving abilitiesMust be able to multitask and work in a fast-paced environmentFluent in German and English mandatory, Mandarin is a plus This role requires successful candidates to be based in-person in Vienna HeadquarterJoin us and be part of shaping the future of finance and technology.