Incident Manager Specialist

ABOUT DXCDXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world. Accelerate your career and reimagine the possibilities with DXC! We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer’s entire IT estate using the latest technologies in cloud, applications, security, IT Outsourcing, business process outsourcing and modern workplace. SMART FIRST MESSAGING“At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.” #DXCSMARTFirstRESPONSIBILITIESTechnical:- Incident Management & Response - Expertise in managing and resolving IT incidents efficiently.- Root Cause Analysis (RCA) - Ability to investigate and determine the underlying cause of incidents.- ITIL Framework - Familiarity with ITIL practices, especially around incident, problem, and change management.- ServiceNow / Jira / Monitoring Tools - Proficiency in tools used for ticketing, monitoring, and automation.- SLA Management - Ensuring incidents are resolved within agreed service levels.Stakeholder management and leadership:- Clear Communication - Convey updates effectively to technical teams, stakeholders, and customers.- Stakeholder Management - Engage with all levels of the organization during incidents.- Crisis Communication - Maintain calm and clarity during high-pressure situations.- Team Coordination - Lead cross-functional teams and manage escalations.- Leadership & Decision-Making - Take charge during incidents and guide teams to resolution.REQUIREMENTSExperience:- Education: Typically a degree in IT, Computer Science, or related fields.- Experience: Background in IT operations, service management, or technical supportTechnical:- Incident Management & Response - Expertise in managing and resolving IT incidents efficiently.- Root Cause Analysis (RCA) - Ability to investigate and determine the underlying cause of incidents.- ITIL Framework - Familiarity with ITIL practices, especially around incident, problem, and change management.- ServiceNow / Jira / Monitoring Tools - Proficiency in tools used for ticketing, monitoring, and automation.- SLA Management - Ensuring incidents are resolved within agreed service levels.Stakeholder management and leadership:- Clear Communication - Convey updates effectively to technical teams, stakeholders, and customers.- Stakeholder Management - Engage with all levels of the organization during incidents.- Crisis Communication - Maintain calm and clarity during high-pressure situations.- Team Coordination - Lead cross-functional teams and manage escalations.- Leadership & Decision-Making - Take charge during incidents and guide teams to resolution.