Incident Manager

International Work Environment: Collaborate with professionals from diverse backgrounds in a global setting.Great salary packageWork Life BalanceIncident & Problem CoordinatorLocation: Tokyo | Industry: Global Technology | Work Style: Hybrid We are looking for an Incident & Problem Coordinator to join the Service Operations team of a major US technology company in central Tokyo. In this role, you will play a key part in ensuring the rapid and effective resolution of critical incidents across global systems and services.ResponsibilitiesCollaborate with SREs and business partners to drive rapid incident resolutionAct as the single point of contact for incidents, internally and externallyConduct situational assessment, troubleshooting, and problem analysisLead or contribute to post-incident reviews and root cause analysisIdentify and analyze trends in incidents to prevent recurrence and improve operational efficiencyQualificationsProven experience managing major incidents and coordinating across multiple stakeholdersExcellent communication skills in English, ideally also JapaneseExperience leading or contributing to post-incident reviews using structured methodologies (e.g., Five Whys)Strong understanding of incident and problem management KPIs, metrics, and toolsProactive, analytical, and solution-oriented mindsetWhat’s in it for youWork for one of the largest US tech companies in TokyoCollaborate with global incident response teamsCompetitive salary and benefits packageFlexible work-from-home optionsIf you are interested, please click Apply.