L1 Support Engineer - DDoS Monitoring & Coordination (Farsi Speaking)

Job SummaryWe are looking for a motivated and detail-oriented L1 Support Engineer to assist in the monitoring andcoordination of DDoS protection activities. This role is based in India and requires fluency in both Farsiand English, as it involves collaboration with regional teams and Farsi-speaking customers. The role is not deeply technical but will focus on monitoring alerts, documenting incidents, andeffectively coordinating with internal teams to ensure timely and appropriate responses. Key Responsibilities Monitor dashboards and tools related to DDoS protection platforms. Identify basic alerts and notify the internal technical teams as per defined procedures.

Coordinate and follow up with L2/L3 engineers during ongoing incidents. Act as a communication bridge with Farsi-speaking customers, ensuring clear and professional updates. Maintain accurate records of incidents, timelines, and follow-up actions. Support documentation and reporting processes. Participate in regular check-ins with teams to track open items and improvements. Escalate any recurring issues or anomalies for further analysis. Required Skills & Qualifications Fluency in Farsi and English (both spoken and written) is essential. 1–2 years of experience in coordination, helpdesk, SOC/NOC, or support environment. Basic understanding of IT/network operations or willingness to learn. Strong communication and teamwork skills.

Comfortable with shift work, including evenings or weekends if needed. Good documentation and organizational abilities. Preferred Qualifications Exposure to DDoS protection platforms (e. g. , Arbor, Radware, or cloud providers) is a plus. Certifications like ITIL Foundation, CompTIA Security+, or CCNA are a bonus but not mandatory. Skills: fluency in farsi,fluency in english,strong communication skills,organizational abilities,helpdesk,fluency in farsi (persian),teamwork skills,noc,coordination,good documentation abilities,basic understanding of it/network operations,ddos monitoring,soc,technical support