Driver Acquisition Agent

inDrive is an international ride-hailing platform operating on the principle of people-driven fairness. We are challenging injustice in the industry by allowing passengers and drivers to negotiate fares directly. With over 200 million downloads and operations in over 45 countries, we are one of the fastest-growing tech companies in the world. Our mission is to provide affordable and accessible mobility solutions to communities everywhere. We are looking for a passionate and results-driven Driver Acquisition Agent to join our team and fuel our growth in Algeria.

Job SummaryAs a Driver Acquisition Agent, you will be the face and voice of inDrive to our most important partners: our drivers. You will be responsible for the end-to-end driver lifecycle, from recruitment and onboarding to training and engagement. This is a hands-on role that combines online strategy with on-the-ground execution to build a strong, active, and loyal driver community. Key ResponsibilitiesDriver Activation & Onboarding: Proactively contact newly registered and inactive drivers via phone to guide them through the activation process, answer initial questions, and motivate them to start driving with inDrive. In-Office Driver Support:

Act as the main point of contact for drivers visiting the inDrive office, providing welcoming and efficient face-to-face assistance with account setup, document verification, and general inquiries. Proactive Communication: Regularly communicate with our driver fleet to share important updates, including information on new app features, earning opportunities, and company news, ensuring they are always well-informed. First-Level Troubleshooting: Provide essential support by addressing and resolving basic driver issues and questions over the phone and in person, ensuring a smooth and positive experience on the platform. Driver Relationship Management:

Build and maintain strong, positive relationships with drivers, addressing their concerns promptly and contributing to overall driver retention and loyalty. Feedback Collection: Systematically gather and report driver feedback, concerns, and suggestions to help improve our app, processes, and overall driver experience in Algeria. Ideal Candidate ProfileExperience: Proven experience in a customer-facing role such as customer service, call center agent, client support, or a similar position requiring heavy phone and in-person interaction. Communication Skills: Exceptional verbal communication and interpersonal skills, with a patient, clear, and professional demeanor. You must be an excellent listener and able to explain information simply.

Language Proficiency: Fluency in Arabic and French (both spoken and written) is mandatory. Basic English proficiency is a plus. Problem-Solving: Strong problem-solving abilities with a talent for understanding driver needs, troubleshooting basic issues, and providing effective solutions in a timely manner. Personal Attributes: You are empathetic, positive, and highly organized. You have a welcoming personality and genuinely enjoy helping people. Tech Savviness: Comfortable using computers, CRM software, and office applications. You can quickly learn the functionality of the inDrive driver app and explain it to others with ease. Mindset:

A results-oriented individual who is motivated by achieving activation targets and ensuring high levels of driver satisfaction and retention. What We OfferA competitive salary and performance-based incentives. The opportunity to be part of a fast-growing, international tech company with a powerful mission. A dynamic and challenging work environment with significant autonomy and room for growth. The chance to make a real, tangible impact on your city and the lives of thousands of drivers.