Head of Global Business Operations & Facilities

This role requires a visionary leader to merge and elevate our Facilities and Global Operations departments. The Head of Global Business Operations and Facilities will unify two critical functions, driving efficiency, strategic alignment, and operational excellence across our physical workspaces and our expansive international remote teams. This leader will be instrumental in defining and executing our global operational strategy, ensuring seamless support for our business units worldwide. Key Responsibilities: Strategic Vision and Execution: Develop and execute a comprehensive global operations and facilities strategy that directly supports the companys growth objectives and overall business strategy. Unifying Leadership:

Lead and integrate diverse teams, including both physical office management and remote international operations, fostering cohesion and high performance. Performance-Driven Management: Define, track, and report key performance indicators (KPIs) and metrics to demonstrate value, drive continuous improvement, and ensure operational excellence. Business Partnership: Act as a trusted partner and advisor to business leaders, understanding their needs and translating them into actionable operational strategies and solutions. Operational Development: Define, develop, and mentor a team of Operations Business Partners, clearly delineating their scope of responsibilities and fostering their growth and impact. Mentorship:

Serve as a mentor for both direct reports and other leaders across the organization, sharing expertise and fostering a culture of operational excellence. Financial Acumen: Oversee budgeting and financial reporting for all global operations and facilities initiatives, ensuring fiscal responsibility and strategic investment. Experience and Qualifications: Extensive International Experience: Demonstrated success in managing operations across multiple international markets, with a deep understanding of cultural nuances and diverse regulatory environments. Remote Team Leadership: Proven experience in effectively managing, motivating, and optimizing the performance of large, geographically distributed remote teams. Broad Operational Acumen:

A substantial track record of managing a vast and complex scope of responsibilities within an operations function, encompassing both physical facilities and remote team support. Proactive and Solutions-Oriented: A highly proactive individual who identifies opportunities, anticipates challenges, and develops innovative solutions without constant direction. Strategic Communication: Excellent communication and presentation skills, with the ability to articulate complex operational strategies and results to executive leadership. Financial Expertise: Deep expertise in budgeting, financial analysis, and reporting, with the ability to manage complex operational budgets effectively. Scope of Responsibility:

Global Operations & Strategic ManagementThis role encompasses a comprehensive scope of responsibilities, focusing on optimizing global operational efficiency, fostering productive work environments, and strategically supporting business growth across diverse geographical locations. Global Facilities Management: Strategic Oversight: Provide overarching strategic direction and hands-on management for all Headquarters (HQ) and international office operations. This includes comprehensive oversight of infrastructure, ensuring robust and reliable systems are in place to support daily business functions. Maintenance & Efficiency: Proactively manage and coordinate all maintenance activities, ensuring timely repairs, preventative upkeep, and the implementation of best practices for facility longevity and efficiency.

This also involves identifying and implementing solutions to reduce operational costs while maintaining high standards. Space Planning & Optimization: Lead initiatives in space planning and utilization, optimizing office layouts for maximum efficiency, collaboration, and employee comfort. This includes managing office moves, expansions, and reconfigurations to adapt to evolving business needs. Employee Services & Well-being: Champion a safe, functional, and productive work environment by overseeing a wide array of employee services. This ranges from ensuring ergonomic workspaces and robust IT infrastructure to managing general office amenities that enhance employee experience and well-being.

The ultimate goal is to create an environment where employees can thrive and contribute effectively. International Remote Team Management: Leadership & Optimization: Take the lead in managing and continually optimizing operations for geographically dispersed remote teams operating across various countries. This involves developing and implementing strategies to overcome challenges inherent in remote work, such as communication gaps and time zone differences. Consistent Support & Efficiency: Ensure that all remote team members receive consistent and equitable operational support, regardless of their location.

This includes establishing streamlined processes for equipment provision, technical assistance, and access to necessary resources, ultimately driving operational efficiency and productivity across all remote teams. Country Engagement & Localized Support: Relationship Management: Cultivate and maintain strong, collaborative relationships with country managers and country leads. This involves regular communication, understanding local market dynamics, and building trust to effectively address regional needs. Operational Support & Standardization: Provide dedicated operational support to each country, ensuring that localized needs and requirements are met with precision and cultural sensitivity.

Simultaneously, this role is crucial in upholding global operational standards and policies, striking a balance between local autonomy and consistent global practices. Dynamic Scope Management & Strategic Initiative Leadership: Monitoring & Strategic Driving: Continuously monitor and analyze a large and dynamic scope of responsibility areas. This involves identifying emerging business needs and adapting operational strategies accordingly. The role requires proactive driving of initiatives that support macro-regional growth and strategic business objectives. Scalability & Adaptability: Develop and implement scalable operational solutions that can be rapidly deployed and adapted to various business needs and geographical regions.

This includes, but is not limited to, optimizing travel processes to ensure efficiency and cost-effectiveness for global teams, and conducting thorough vendor research to identify reliable and high-quality partners for various operational services. Non-Commercial Initiatives & Cross-Functional Collaboration: Regional Initiative Support: Provide robust operational support for non-commercial initiatives within various regions. This may include community engagement programs, corporate social responsibility activities, or internal employee development projects, ensuring they are executed smoothly and effectively. Cross-Functional Project Leadership: Serve as a key operational expert within diverse internal teams, leading and contributing to cross-functional non-commercial projects.

This involves bringing a pragmatic and results-oriented operational perspective to initiatives that span different departments, fostering seamless collaboration and ensuring project success. Conditions & BenefitsStable salary, official employmentHealth insuranceHybrid work mode and flexible scheduleRelocation package offered for candidates from other regionsAccess to professional counseling services including psychological, financial, and legal supportDiscount club membershipDiverse internal training programsPartially or fully paid additional training coursesAll necessary work equipment