Incident Management Officer

Industrial and Commercial Bank of China (Asia) Limited (“ICBC (Asia)”) is the flagship of overseas business of Industrial and Commercial Bank of China Limited (“ICBC”) – currently the largest commercial bank in China, and it is one of the domestic systemically important banks (D-SIBs) in Hong Kong. Currently, ICBC (Asia) has 52 retail outlets (including 27 “Elite Club” Wealth Management Centres) in Hong Kong. It is engaged in commercial banking, investment banking and other financial services, including those of securities, insurance and funds, with a focus on commercial and retail banking as well as global market business.

Chinese Mercantile Bank and ICBC Asset Management (Global) Company Limited, two wholly-owned subsidiaries of ICBC (Asia), specialize in Renminbi services in mainland China and ICBC’s global asset management business respectively.

Job ResponsibilitiesOrganize and arrange production activities to meet the bank’s production and operation management objectivesResponsible for production incident support service Create and update incident records with incident classification and categorization Manage and communicate with the head office, end users or vendor Provides regular status reporting to management Follow up root cause analysis, corrective action implementation & preventive measure Job RequirementsUniversity graduate in computer science or related discipline Minimum 3 years of relevant experience preferably in banking industry Skilled in using SQL for data analysisExperience in software development is preferredExperience in report and procedure writing is preferred Good organizational and problem solving abilities as well as good communication and interpersonal skills Hard-working, sincere and cooperative Good command of spoken and written English and Chinese, including PutonghuaInterested parties, please click "Apply Now" for application.

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