Information Technology Coordinator

Organizational Profile:Bridges to Prosperity (B2P) exists to innovate cost-effective rural infrastructural solutions through advocacy, evidence, and technical assistance to promote safe access for geographically isolated communities through partnership with governments and donors.We believe that it is within our grasp to solve poverty caused by rural isolation.Job purposeThe IT Coordinator plays a vital role in ensuring the smooth operation of B2P’s Kigali office by providing skilled Level 1 and Level 2 IT support both in-person and remotely, managing the installation, updates, maintenance, and upgrades of hardware and software, overseeing information systems and data security, implementing and enforcing IT policies and compliance standards, and maintaining accurate hardware inventory records.The IT Coordinator reports to and works closely with the IT Manager. They are the B2P Kigali staff’s contact for internal software and hardware support requests and emphasize responsive and timely customer service from receipt of support requests until resolution.The IT Coordinator role is responsible for coordinating and maintaining technology required for day-to-day operations and will be based in the Kigali office.Duties and responsibilitiesIT SupportProvide Level 1 IT support, includinggeneral software support (includes Google Workspace apps, Box, Slack, MS365, MS Project, Asana, Zoom, Salesforce, Taroworks etc.)general hardware support (laptops, tablets, printers etc.)technical support for video conferencingCoordinate onsite IT support issues as needed with escalation to the IT manager and the broader Systems team.Information SecuritySupport the Endpoint management of all computers using Cisco Secure EndpointPromote IT policy implementation and complianceHardware ManagementMaintenance and repair of IT hardwareRegularly update hardware inventory recordsPrinter maintenance and supportOffice network supportSoftware ManagementPeriodic software installation updates and configuration on all PCsUninstall non-compliant software from end-user laptopsOtherProvide Salesforce and Taroworks support to all field staff for data collection and finance-related processesProvide IT support to staff during onboarding, key events, conferences & exhibitionsPromote learning and development among staff in the use of technology & build capacity for them to resolve minor day-to-day issuesCollaborate with teams and department for systems improvements and upgradesCoordinate support & maintain relationships with external IT vendorsAny other IT-related duties as may be assigned by the IT Manager or the broader Systems teamQualificationsMinimum QualificationsBachelor's degree in Information Technology or any other relevant tech-related courseAt least 3+ years relevant work experience in providing end-user technical supportWorking knowledge of a wide range of software, hardware, and networking, including Google Workplace, Salesforce, Microsoft Suite, Windows Operating System, MacOS, and Android Operating SystemStrong analytical skills to provide working solutions to software, hardware, and networking issuesDesire to provide quality and timely end-user support with attention to detailAbility to handle multiple tasks and prioritize accordinglyExcellent communication and interpersonal skills to provide technical support, and guidance to end-usersExperience in providing both onsite and remote support to multicultural teamsAbility to work within a high-energy and team-oriented multinational organizationStrong desire to self-educate and use new and emerging technologiesDesired QualificationsITIL Foundation certificationFamiliarity with Box.com, Salesforce and TaroWorksKinyarwanda and English preferredNon-profit sector experienceWorking conditionsBridges to Prosperity works to create a high-energy and team-oriented environment. The IT Coordinator must self-manage to ensure they are providing appropriate support to all members of the team.Physical requirementsThe employee is required to regularly work at a computer and occasionally lift products or supplies up to 20 pounds.Direct reportsN/A