Information Technology Engineer

WHAT MAKES US A GREAT PLACE TO WORKAt Enterprise Outsourcing, we are driven by technology, innovation, and service excellence. Our mission is to deliver end-to-end IT solutions that empower businesses to thrive in a fast-changing digital world. We believe in developing our people alongside our technology — offering continuous learning, certifications, and opportunities to grow your career. Our culture values problem-solving, accountability, and perseverance, and we create an environment where hard work and creativity are recognized and rewarded. Here, you’ll be part of a global team with the chance to make a real impact on the future of technology and business.WHO YOU’LL WORK WITHYou’ll collaborate with IT engineers, client managers, and project managers who are passionate about delivering outstanding client solutions. Our teams are made up of problem-solvers who thrive under pressure, adapt quickly to challenges, and support each other to achieve success. You’ll work closely with clients across industries, helping them modernize their infrastructure, secure their systems, and drive growth. If you’re motivated by results, energized by teamwork, and excited about technology, you’ll find your home with us.WHAT YOU’LL DOAs an IT Engineer at Enterprise Outsourcing, you will play a key role in ensuring the delivery of reliable, secure, and innovative IT services to our clients. Working in a fast-paced helpdesk and service delivery environment, you’ll combine technical expertise with a strong customer-service focus to resolve issues, optimize systems, and maintain client satisfaction. From handling daily support requests to implementing long-term infrastructure improvements, you will be part of the team that keeps client operations running smoothly.Your work will include:Analyzing and classifying service requests, ensuring correct prioritization and escalation.Troubleshooting and resolving hardware, software, and network issues across Microsoft and Linux environments.Configuring and supporting infrastructure including Active Directory, Exchange, VPN, firewalls, and endpoint security.Installing and maintaining desktops, laptops, and mobile platforms.Collaborating with cross-functional teams to ensure quick and effective issue resolution.Identifying process gaps, recommending improvements, and supporting upgrades.Traveling to client sites as needed and providing on-site technical support.Staying current with the latest technologies and applying them to client environments.ABOUT YOUThe ideal candidate is a resourceful and adaptable IT professional with a strong technical foundation and a passion for problem-solving. Specifically, you bring:A Grade 12/Matric qualificationAdditional certifications such as MCITP, MSCE, A+ and N+Bachelors degree/ Diploma in Information Technology are highly valued. Working knowledge of Microsoft infrastructure, Linux, VMware, VEEAM, and networking concepts.Experience with troubleshooting firewalls, VPNs, email services, and endpoint protection.Strong analytical and troubleshooting skills with a customer-first mindset.The ability to manage multiple issues in a fast-paced, 24/7 support environment.Flexibility to work shifts and travel to client sites when required.A commitment to continuous learning and professional growth.COMPENSATION INFORMATIONSalary will be competitive and based on several factors, but not limited to, experience, education, certifications, training and skill level.