Information Technology Field Technician

🧭 Role OverviewGeeks Brisbane is growing, and we’re looking for a hands-on IT Field Technician to support our clients across Brisbane. You’ll be based in the Brisbane CBD with frequent travel to client sites. If you’re the go-to person for end-user computing, laptop repairs, and small business networking (with a soft spot for UniFi), this is your kind of role.🔧 What You’ll DoProvide on-site and remote IT support for end users (Windows/macOS, Office 365, peripherals)Diagnose and repair laptops and desktops: hardware swaps, component testing, rebuildsPerform screen replacements and other device repairs with care and precisionSet up and configure networking gear: routers, switches, access points, basic firewallsDeploy and maintain UniFi environments (Controller setup, AP adoption, VLANs, guest networks)Handle ticketing, documentation, and client communication with clear, friendly updatesCoordinate parts, RMAs, and warranty processes; keep inventory tidy and accurate✅ What You’ll NeedOwn vehicle and valid driver’s license (required; role involves regular travel)Proven IT EUC support experience (2+ years ideal)Strong laptop/desktop hardware repair skills (diagnostics, parts replacement)Demonstrated screen replacement experience (highly regarded)Networking fundamentals: TCP/IP, DHCP/DNS, NAT, Wi-Fi standards, basic VLANsPractical setup/config of routers and access points; UniFi experience (highly preferred)Familiarity with ticketing systems and structured documentationExcellent customer service—calm under pressure, clear communicator🌟 Nice to HaveExposure to MDM/EDR tools (e.g., Intune, Jamf, CrowdStrike)Basic scripting or automation (PowerShell, bash) for repeatable tasksSMB stack knowledge: Microsoft 365, SharePoint, Azure AD/Entra IDIT certifications (CompTIA A+, Network+, UniFi/Ubiquiti, Microsoft)📍 Location, Hours & PerksBrisbane CBD–based with daily travel to client sites across BrisbaneFull-time position; occasional after-hours work may be requiredVehicle allowance or mileage reimbursement, phone/tech allowance, tools where applicableSupportive, technician-led culture with real autonomy and variety in your dayTraining support for UniFi and relevant certifications