Information Technology Help Desk

IT Service Desk Officer: Immediate Start Contract RoleContract role from 3rd Nov to 24th Dec 2025Front-Line IT Support SpecialistBrisbane CBD based (Hybrid Working)Are you a dedicated and customer-focused IT Service Desk professional looking for a rewarding short-term contract in Brisbane?We are seeking an experienced individual to provide essential, high-quality, front-line IT support within a government services environment. This role is perfect for someone who thrives on problem-solving and ensuring user satisfaction.THE ROLEThe successful candidate will serve as the primary contact for all staff IT support needs, making a direct impact on operational efficiency. You will be responsible for the end-to-end management of incidents and service requests across digital services.Professionally logging, prioritising, categorising, documenting, tracking, monitoring, and ultimately resolving or escalating all digital services issues and incidents.Delivering consistently high user satisfaction through professional service, ensuring clear and timely communication regarding the status and resolution of all support queries.Conducting preliminary fault diagnosis and basic troubleshooting for common issues, skillfully escalating more complex problems to specialised internal teams or external vendors when necessary.Actively monitoring and coordinating the progress of all jobs within the service queue to meet agreed-upon timeframes and manage customer expectations effectively.Informing and liaising with staff about planned or unplanned system downtime, upgrades, and changes, and actively contributing to recommendations for service delivery procedure improvements.ABOUT YOUExtensive, demonstrated experience in providing full Service Desk services within a dynamic, customer-focused environment (logging, resolution, escalation).Specific, detailed skills and operational knowledge in supporting Microsoft Windows operating systems within a dispersed network setup.Experience working within an ITIL environment, including formal certification or comprehensive experience applying IT Service Management best practices.Highly developed interpersonal and communication skills are crucial. You must be able to accurately advise, consult, and negotiate effectively with staff, clients, and team members at all levels.A strong ability to analyse, identify, define, and resolve a wide range of operational and technical problems through to complete resolution.APPLY NOW!Redwolf + Rosch invite and encourage applications from all backgrounds of gender, disability, culture, and race. If you are a person with a disability and require modifications to the recruitment process, please contact the Recruitment Consultant.