Information Technology Help Desk Support

Job Description: IT Help Desk SupportLocation: Atlanta, Georgia, USA.Support: Monday, Wednesday, Friday, 8am-5pm. 1hr lunch (3 total days, 8 total work hours each day).Contract Duration: 1 Year + extendable.Objective of Position:The IT Help Desk Technician that supports executive leadership is often a specialized, high-touch service that provides discreet and rapid technical support for a company's top executives. These services may include a dedicated point of contact, proactive problem-solving and high focus on cybersecurity to protect sensitive executive data.Duties and Responsibilities:Provides Level 1 & 2 Help Desk (PC Assist) white glove support services to end users consisting of senior leadership groups (C-Suite, Executive, VIP). The position entails supporting their systems, mobile devices, applications.Logs and tracks all support requests in ServiceNow, ensuring accurate documentation and timely resolution.Troubleshoots and resolves hardware, software, network, and peripheral issues.Assists with account management, including password resets, user provisioning, and access control following IT security policies.Configures, deploys, and maintains laptops, desktops, printers, and peripheral equipment.Follows IT processes and procedures to ensure compliance with company security, privacy, and audit requirements.Contributes to IT documentation, FAQs, and knowledge base articles to improve end-user self-service and reduce repeat incidents.Set up and support conference and training rooms for presentations including AV systems (Polycom & Vibe), computer hardware, and computer software.Job Skills:Previous experience working as IT Help Desk Technician for executive leadership.Exceptional customer service skills, including a clear communication style, very high reliability, and full ownership of all issues to complete resolution.Proactive and predictive support: Anticipates issues before they become problems, which is crucial for busy executives whose productivity can be significantly impacted by tech issues.Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent.