Information Technology Help Desk Technician

Company Overview:Pete and Gerry’s is dedicated to the humane treatment of animals, sustainability, and the restoration of the small family farm to the American landscape. Our farming model provides opportunities for family farms to remain in business, from the organic grain farmers who supply our feed to the families across the country that produce our eggs. Best of all, it allows us to provide you and your family with safe, wholesome, organic, free range eggs at a fair price.Position Overview:The IT Help Desk Technician is a member of the Information Technology Team that supports all employees in corporate, processing plants and distribution centers. This role is the first point of contact for users needing assistance. The analyst will respond to incidents and requests reported by users and deliver the highest level of customer service. Must possess strong interpersonal attributes, a collaborative mindset, good judgement, clear communication skills and the desire to help others.What You'll Do:Lead by example, tackling new issues that require collaboration with escalation teamsAct as a liaison between support tiers and functional groupsTrain users on technology topicsTriage Help DeskDelegate tickets to team members as neededPrioritize the ticket queue to fit business expectationsReport on project status to management and/or escalation teamsEstablish current and new support proceduresInvestigate issues needing further documentationCreate and maintain knowledge articles for use by team members and usersParticipate in Jira Help Desk implementation and designProvide IT Support to all employees with a Customer Service mindsetDocument, troubleshoot, and track incidents while ensuring timely resolution or proper routing for escalationPromptly respond to incidents and service requestsVarious application and domain account Provisioning/De-provisioningTroubleshoot computers, phones, office equipment, and applications to identify and correct malfunctions as well as any other operational difficultiesWhat You'll Bring to the Table:True curiosity, passion and interest in problem solving, incredible customer service and being a part of a team of folks who enjoy working together.Associate or bachelor’s degree in information technology, Computer Science, or a related field, or equivalent experience.Proven experience as an IT Support Technician or similar role.Strong understanding of computer systems, mobile devices, and other tech products.Ability to diagnose and resolve basic technical issues.Excellent communication skills and the ability to provide step-by-step technical help, both written and verbal.Certifications such as CompTIA A+, Microsoft Certified IT Professional, or similar is an advantage.Ability to prioritize, manage and meet deadlines.Effectively manage time and operate with sense of urgency.Adjusts quickly to changing priorities and conditions.Copes effectively with complexity and change.Company Benefits:Medical, dental, and vision insuranceFlexible Spending AccountLife insuranceDisability insurancePaid parental leavePaid holidaysPaid sick timePaid vacation timeTuition Reimbursement401(k) retirement plan with 4% employer matchFree eggs!Opportunities for advancementAnnual Performance IncentivesCulture of EggcellencePete and Gerry’s Organics is and Equal Opportunity Employer. We celebrate diversity and are committed to continually creating inclusive environments for all of our employees.