Information Technology Operations Manager

About Stokke – Here We GrowWith over eight decades of history, Stokke was founded on Norway’s west coast in 1932. Deeply rooted in Scandinavian heritage, our brand is built on principles of quality, craftsmanship, and family connection. For more than 40 years, Stokke has delivered iconic and innovative solutions for children—products that are not only beautifully designed but made to nurture family bonding and support child development.With global offices in Norway, The Netherlands, the U.S., Germany, France, and Asia, Stokke offers a truly international work environment, committed to shaping a better world through confident kids.Take Responsibility – The Position: IT Operations ManagerAs the IT Operations Manager, you will be responsible for ensuring the stability, availability, and security of Stokke’s global IT infrastructure. You will oversee internal IT operations, lead external service providers, and drive the delivery of high-quality, cost-efficient IT services.This role is both strategic and operational — ensuring seamless daily IT performance while leading global projects that strengthen Stokke’s technology foundation. You will lead a high-performing IT team, foster collaboration across departments, and embed a culture of continuous improvement, innovation, and accountability.This position is based in Ålesund, Norway, and reports directly to the IT Director.Key ResponsibilitiesInfrastructure & Cloud OperationsEnsure global IT systems are secure, stable, and scalable to meet business needs.Plan, coordinate, and manage changes to infrastructure and cloud environments within an Agile framework.Oversee provisioning, deployment, monitoring, backup/restore, and identity management.Implement and maintain compliance with IT security best practices and governance policies.Team Leadership & DevelopmentLead, mentor, and develop the internal IT operations team to build capability and engagement.Allocate responsibilities based on strengths and development goals.Foster collaboration, transparency, and continuous learning across the IT function.Lead regular team meetings to ensure alignment and performance tracking.End-User Support & Workplace ServicesOversee global standards for hardware, software, and client security management.Continuously improve helpdesk performance, support workflows, and service response times.Ensure knowledge sharing and up-to-date IT documentation across regions.Enhance digital workplace experience to improve user productivity and satisfaction.Project & Vendor ManagementLead key infrastructure, security, and workplace technology projects globally.Serve as IT lead for cross-functional initiatives involving system or operations integration.Manage vendor partnerships and ensure adherence to SLAs and service quality standards.Evaluate new technologies and solutions to enhance operational performance.Budget & KPI ManagementDevelop and manage the IT Operations budget in line with company priorities.Track costs, identify optimization opportunities, and ensure efficient resource utilization.Define, monitor, and report on KPIs related to infrastructure performance and user support.Better Together – The Ideal ProfileBachelor’s degree in Computer Science, Information Technology, or a related field.Proven leadership experience within IT infrastructure and global service operations.Strong track record in project management and cross-functional collaboration.Deep expertise in Microsoft technologies: Active Directory, Windows Server, Azure, Intune, SharePoint, Office 365, EMS.Microsoft Azure certifications are a strong advantage.Knowledge of ITIL frameworks, user support systems, and CIS Controls security standards.Solid understanding of GDPR and data protection compliance.Special RequirementsExcellent communication and organizational skills with a strong service orientation.Structured and methodical approach to managing priorities.Ability to lead, motivate, and manage both internal teams and external partners.Cost-conscious mindset with a focus on efficiency and continuous improvement.Fluent in English; additional languages are an advantage.Keep Growing – What We OfferAt Stokke, you’ll join a company where our values—Keep Growing, Take Responsibility, Pursue Excellence, and Better Together—define who we are and what we stand for. You’ll benefit from:The opportunity to lead a critical function supporting global business operationsA collaborative and international environment that encourages innovation and professional growth.Hands-on experience managing modern cloud technologies and global IT systems.Professional development opportunities through cross-border collaboration.