Information Technology Operations Specialist

We are seeking a proactive and experienced IT Operations Specialist to establish and manage IT infrastructure, systems, and support services for our growing UK operation and our expanding network of international offices (including locations such as Dubai, New York, and South Africa).As our first dedicated IT hire in the UK, this role requires someone who is both hands-on and strategic — capable of building systems from the ground up, delivering excellent end-user support, and playing a key role in shaping our global IT foundation. You'll act as the bridge between our UK and international teams, working closely with our overseas parent company to align systems and ensure smooth tech operations across locations.Your key responsibilities will include:• Establish and maintain IT systems, devices, user accounts, and software platforms across UK and international offices.• Design and manage secure network architecture (VLANs, Active Directory, DNS/DHCP configurations).• Implement and oversee endpoint and enterprise security measures, enforce security policies, and ensure up-to-date compliance with regulatory standards.• Administer and optimize the Microsoft 365 ecosystem (SharePoint, Entra, Azure AD, Exchange).• Provide responsive 1st and 2nd line support for employees across multiple time zones.• Lead consistent IT onboarding and offboarding processes globally.• Develop and enforce scalable IT policies, standards, and documentation.• Ensure systems comply with UK and international standards.• Manage vendors, software licenses, asset lifecycle, and IT budgets.• Evaluate and implement emerging technologies that improve performance, security, or scalability.• Deliver IT reporting and analytics on infrastructure health, usage trends, and compliance status.• Act as the IT liaison between UK operations and the overseas IT leadership team.We’re looking for someone with:• Proven experience in IT operations or generalist roles, especially in multi-location or fast-growing environments.• Comfortable working independently in a standalone or startup-like capacity.• Solid hands-on experience in infrastructure, networking, cybersecurity, and cloud tools (especially Microsoft 365 and Azure).• Strong grasp of IT compliance frameworks.• Familiarity with enterprise tools such as ERP, asset management systems, or helpdesk platforms.• Experience with IT vendor management and cross-border support coordination.• Excellent problem-solving, documentation, and interpersonal skills.• Analytical mindset with an eye for process improvement and risk mitigation.• Adaptable and forward-thinking, with an interest in emerging technologies and digital transformation.Education and Certification• Bachelor’s in Computer Science, Information Technology, Electrical & Electronics Engineering, or a related technical field.• Experience in IT, including experience in a leadership or management role.• CCNA (Cisco Certified Network Associate)• Microsoft Certified: Azure Security Engineer Associate• CompTIA Security+• ISC² Certified in Cybersecurity (CC) or other relevant cybersecurity or cloud certificationsBenefits and Perks of working for SFI Agri CommoditiesAs a fairly new company, we’re still in the early stages of building out our perks and benefits, which makes this an exciting time to join us. You’ll have the opportunity to help shape our workplace culture and the kind of employee experience we create as we grow. That said, here’s what we currently offer:• Flexible, hybrid working environment• Private medical insurance• 25 days annual leave• Pension• Enhanced parental leaveEqual Employment OpportunityWe’re proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees.