Information Technology Service Desk Manager

We're seeking a passionate and experienced IT Service Manager to join our dynamic team. You'll play a pivotal role in ensuring the seamless operation of our entire IT infrastructure, from network management and user support to service delivery and strategic planning.About UsPolice Bank is one of Australia’s fastest growing Mutual Banks. We are a progressive, purpose driven financial institution, and we pride ourselves on offering a competitive range of financial products and services, all of which have been created with the needs of our members at front of mind.About the roleYou will be responsible for leading the IT Service Desk team, problem management, working with vendors, and effectively managing and prioritising tickets to ensure SLAs are met. This role is also responsible for the effective management of the performance of team members and identifying process improvements and efficiencies to achieve optimum outcomes.The role is also accountable for ensuring the service management and delivery functions operate effectively and efficiently across the IT Team and for managing initiatives to ensure service delivery of the Technology Services functions and processes.About youExtensive experience in IT service management or a related field.Experience managing IT vendors and problem management.Proven experience leading and motivating a team.Excellent communication, problem-solving, and analytical skills.Ability to work independently and as part of a team.A passion for technology and a commitment to continuous learning.Why you’ll love usMake a real impact: Contribute to the success of a company with a mission you care about.Challenge yourself: Grow your skills and tackle exciting projects in a fast-paced environment.Work with the best: Learn from and collaborate with talented and passionate colleagues.Be heard: Have your voice valued and contribute your ideas in a supportive environment.If you're ready to take your IT career to the next level and make a real impact, we want to hear from you!Police Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status. This role is open to Australian and New Zealand Citizens and permanent residents only.