Information Technology Support Analyst

We’re looking for an Application Support Analyst to join a dynamic technology team driving innovation across global retail and onboard operations.You’ll act as the crucial link between IT, business users, and partners — providing hands-on support, troubleshooting complex issues, and helping to deliver smooth technology rollouts across retail environments.What You’ll DoProvide 2nd and 3rd line support for retail and onboard technology systems.Troubleshoot and resolve issues related to POS, data integration, reporting, and hardware.Support new system deployments, including configuration, testing, training, and onboard setup (occasional travel required).Create and maintain knowledge documentation, ensuring consistent service delivery.Collaborate with delivery teams and retail users to continuously improve system reliability and performance.Apply ITIL best practices to incident, problem, and change management processes.What You’ll BringProven experience in retail technology support (POS, stock management, or transactional systems).Strong Excel and data analysis skills (pivot tables, multiple data sources).Excellent communication and problem-solving skills.High attention to detail, customer focus, and the ability to stay calm under pressure.A proactive mindset — independent, resourceful, and driven to deliver results.Bonus SkillsExperience with Microsoft Dynamics 365 Business Central.Knowledge of Micros, MXP, Simphony, or InfoGenesis POS systems.Understanding of ITIL frameworks (Asset, Configuration, and Request Management).Previous experience in cruise or retail environments.