Information Technology Support Analyst

Client Our client is a global technology companyRole:Provides technical assistance to computer users. Answers questions or resolves computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systemsResponsibilities: • Supports troubleshooting efforts to identify routine and moderately complex problems. • Follows standard operating procedures. • Seeks out learning opportunities and feedback to increase own knowledge and skill using internal and external training resources. • Provides first or second level support to resolve problems with products, applications, and devices. • Communicates with project lead via email and direct conversation to provide project status updates and information about impending obstacles. • Supports documentation of details of incidents, status of service requests, and resolutions, and follows escalation procedures. • Supports efforts to meet key performance indicators (e.g., performance, availability, capacity). • Understands the importance of contributions from individuals of varying backgrounds, locations, and cultures. • Completes moderate technical tasks assigned by more senior personnel. • Follows procedures for incident escalation and notification to appropriate resources. • Resolves routine problems and attempts to resolve complex problems. • Reviews information (e.g., procedures, installation, configuration) related to new support. • Adapts to moderate changes and setbacks in order to manage pressure and meet deadlines. • Contributes to the knowledge repository for routine and moderately complex technical supportRequirements1+ yeas experience in IT or Engineering Support or related area. 1+ year experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging). Basic knowledge of major operating systems, major enterprise software applications, hardware, and middleware. This includes the ability to understand some development and testing and analysis methodologies.Software Knowledge- The ability to understand and troubleshoot basic issues with major operating systems (e.g., Windows, Mac OS, Linux) and enterprise applications (e.g., Java) in order to administer repairs, upgrades, and re-imaging.Workstation Software - Thorough understanding of desktop operating systems such as Windows and OSX, including a thorough understanding of the full Microsoft Office Suite with an emphasis on Outlook, Word, and Excel. This also includes the ability to troubleshoot basic to intermediate software issues relating to the operating system or end-user applications.The Rewards:As a reward for your commitment to this role you will receive an excellent salary and a competitive benefits package.Contact:Please contact Michael Brennan at Software Placements on +353 (0)1 525 4641 or email your C.V in Word/pdf format to mbrennan@softwareplacements.ie.