Information Technology Support Engineer

Job Summary:The IT Support Engineer provides hands-on technical support and systems administration for internal staff, ensuring the smooth operation of company IT systems, infrastructure, and user experiences. This role encompasses management of Microsoft Intune, Azure Cloud environments, asset inventory systems, and conference room equipment setup to support a modern hybrid workplace.Key Duties/Responsibilities:Technical Support & Troubleshooting: Diagnose, troubleshoot, and resolve hardware, software, and system issues across desktops, laptops, mobile devices, printers, and peripherals—both in person and remotely.Endpoint & Device Management (Intune): Administer and manage Microsoft Intune for device enrollment, compliance policies, application deployment, endpoint security, and patch management across Windows, macOS, iOS, and Android platforms.Azure Cloud Administration: Support and monitor resources within the Microsoft Azure environment, including user identity management, resource provisioning, and basic troubleshooting of cloud-hosted systems.Conference Room & AV Equipment: Configure, maintain, and support conference room technology—including Teams Rooms, video conferencing systems, displays, and related AV hardware—to ensure seamless meeting experience.Asset & Inventory Management: Maintain accurate records of IT assets, including procurement, assignment, and lifecycle management of laptops, mobile devices, and peripherals. Coordinate with procurement and finance teams for asset tracking and audits.Ticket & Incident Management: Manage IT service tickets using tools such as Freshworks ITSM or Monday.com; prioritize requests based on urgency and business impact, ensuring timely resolution and communication.System Maintenance & Deployment: Install, configure, and maintain software and hardware in compliance with company standards. Participate in system upgrades, deployments, and migrations.Collaboration & Documentation: Work with cross-functional teams to identify recurring issues, implement permanent fixes, and document procedures and resolutions.Security & Compliance: Ensure adherence to IT security policies, manage device compliance through Intune and Azure AD Conditional Access, and Microsoft defender to safeguard company data integrity and availability.User Support & Training: Provide user training and best-practice guidance on productivity tools, Teams, O365, and security awareness.Position Requirements (Education, Qualifications, Experience):Education & Experience:Bachelor’s degree in computer science, Information Technology, or equivalent experience.Minimum of 5 years of experience in IT support, service desk, or systems administration roles.Technical Skills:Microsoft 365 & Azure: Administration of O365, Azure AD/Entra ID, Intune, SharePoint, and OneDrive.Endpoint Management: Proficiency with Intune MDM/MAM policies and Windows Autopilot.Cloud & Networking: Familiarity with Azure services, virtual machines, and networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi).Hardware: Dell desktops/laptops, iMacs, iPhones/iPads, and conferencing hardware.Tools: Experience with ITSM platforms (Freshworks, Jira, Monday.com).Scripting: PowerShell and/or Python preferred.Certifications: CompTIA A+, Network+, or Microsoft Certified (MCP, MD-102, AZ-104) preferred.