Information Technology Support Engineer

Key Responsibilities:Provide end-user support, diagnose issues, and troubleshoot complex technical problems.Maintain IT processes, document solutions, track recurring issues, and escalate as needed.Support office operations, vendor management, and scheduled/on-the-spot user training.Cover for IT staff during travel or leave.Maintain, install, and troubleshoot desktops, laptops, printers, servers, and A/V equipment.Coordinate with vendors/manufacturers for warranty and maintenance issues.Support standard and web-based software applications.Monitor and maintain networks, servers, LAN/WAN, and wireless environments.Provide remote access support for users, including mobile device connectivity and Microsoft 365 apps.Set up and manage video conferences and hybrid meetings, including AV equipment and presentation PCs.Provide IT support for workshops, conferences, and off-site events.Maintain IT asset records, software inventory, system configurations, and network diagrams.Manage office consumables and vendor records.Assist in data backup and recovery aligned with disaster recovery strategies.Log and resolve calls using ticketing systems (e.g., ServiceNow) and maintain SLA standards.Requirements:Bachelor’s degree in Computer Science, IT, Engineering, or related field with a minimum of 3 years’ relevant experience; OR Associate’s degree with at least 5 years’ relevant experience.Conversational skills in Japanese and English (minimum TOEIC 800 / TOEFL iBT 90 / PBT 570).Experience providing on-site IT support and troubleshooting Windows 11, Microsoft 365 apps (Word, Excel, PowerPoint, Outlook, Teams, SharePoint), and web browsers (Chrome/Edge).Proficiency with Apple devices (iPhone, iPad, MacOS) and supporting desktops, laptops, printers, video conferencing, and hybrid meetings (Webex/Teams).