Information Technology Support Engineer

IT Support Engineer – 1st/2nd Line | VIP & C-Level Support | Permanent Role | PerthLocation: Perth, WA Job Type: Permanent, Full-Time Industry: Professional Services / Corporate IT Salary: Competitive, based on experienceAbout the Role: We are seeking a highly professional and experienced IT Support Engineer to provide exceptional 1st and 2nd line technical support in a fast-paced, corporate environment. This is a permanent, full-time role based in Perth, supporting senior executives, VIP users, and C-level stakeholders. The successful candidate will deliver high-quality IT support services with discretion, attention to detail, and a strong customer service mindset.Key Responsibilities:Provide timely and effective 1st/2nd line desktop support across Windows, O365, mobile devices, and standard business applicationsSupport VIPs and C-level executives with a highly professional approachTroubleshoot and resolve hardware, software, and network issues (remotely and on-site)Manage and escalate tickets within agreed SLAs using ITSM toolsSet up and maintain IT equipment including laptops, mobile devices, AV systems, and meeting room techDocument processes and contribute to the knowledge baseLiaise with 3rd party vendors and internal IT teams to ensure seamless service deliveryMaintain confidentiality and professionalism at all timesRequirements:2–4 years' experience in a similar IT support role within a professional services or corporate environmentProven experience supporting senior stakeholders and VIPsStrong technical knowledge of Windows 10/11, Microsoft 365, Active Directory, Exchange, and mobile device managementFamiliarity with ITIL principles and incident management systems (e.g., ServiceNow, Remedy)Excellent communication skills, both written and verbalA calm, proactive, and solutions-oriented mindsetAbility to prioritise and handle multiple tasks under pressureDesirable:Relevant IT certifications (CompTIA, Microsoft, ITIL)Experience with video conferencing tools (Zoom, MS Teams, AV setups)Previous experience in financial, legal, or professional services environments