Information Technology Support Officer

Job Title:IT Support OfficerJob PurposeProvide end-user and technical support for all IT systems and equipment across the organization. Ensure stable performance of hardware, software, and network resources while maintaining excellent service to internal users and coordination with the central IT department.Key ResponsibilitiesDeliver day-to-day IT support for computers, laptops, printers, and related peripherals.Install, configure, and maintain operating systems, applications, and user accounts.Troubleshoot technical issues promptly and escalate complex cases to senior IT staff when required.Manage user access and permissions under established IT policies.Maintain and update inventory of IT assets and consumables.Coordinate with vendors for hardware repairs, warranty claims, or software renewals.Support the implementation of IT policies, data security practices, and software updates.Provide brief user orientation or guidance on basic digital tools and cybersecurity awareness.Assist in preparing activity reports, documentation, and preventive maintenance schedules.Contribute to continuous improvement of IT service delivery across all business units.QualificationsDiploma or Bachelor’s degree in Information Technology, Computer Science, or related field.1–3 years of experience in IT support or helpdesk operations.\Proficiency in Windows/macOS environments, basic networking, and printer/device setup.Familiarity with Google Workspace or Microsoft 365 platforms.Strong communication and problem-solving skills; professional attitude with service focus.Certifications such as CompTIA A+, MCSA, or CCNA are desirable.Excellent command of English and Arabic (spoken and written)Work ConditionsFull-time, on-site role within the organization’s premises.Standard working hours; flexibility may be required during system updates or critical incidents.