Information Technology Support Officer

About the Role: We are looking for a skilled and solution-oriented individual for the position of IT Support Officer at our Trondheim office. The role is part of a global support team and will be responsible for all IT support for our departments and employees across Europe. This is a very diverse position, where you will work with a wide range of systems and services that are part of our daily operations.Responsibilities:Provide IT support to all employees at Imdex EuropeFollow up on service agreementsTroubleshoot and resolve technical issues in line with established routinesAssist with technical projects and processes when neededEnsure stable network operationsHandle incoming Service tickets Documentation in accordance with established proceduresEnsure compliance with IT security and provide support during audits and inspectionsAssist with procurement of hardware and relevant equipmentDesired Qualifications:Bachelor’s degree or other relevant certificateExperience from technical support, service desk, or IT operationsStrong technical understanding and the ability to quickly adapt to new systems and toolsWe are looking for someone who is:Structured and responsible – you see tasks through from start to finishSolution-oriented – we need someone who can find effective and lasting solutionsHas strong communication skills, both written and verbal (in Norwegian and English)Familiarity with using ITSM tools is an advantage but not a requirement.We offer:A varied and exciting role in a technology-oriented companyThe opportunity to work with modern solutions in an international environmentStrong professional development opportunities and support for further trainingAn informal, professional, and inclusive working environmentAT IMDEX - we do things differently IMDEX is a unique blend of technology and mining. Our people have contrasting and complementary skills which drive innovation, adaptability, and holistic problem solving.We offer our global talent:A culture of care – we care and look out for our people by fostering an inclusive and respectful working environment.Game changing work – we give you autonomy and provide flexibility that harnesses your strengths and individuality.Opportunities to grow – we want you to grow and expand your thinking and provide clear career pathways so you can see where you can go next.Empowerment by purpose – to be close to the solution and change the face of mining forever.Ability to build strong connections within a global business – you will have the opportunity to collaborate with people from all over the world.IMDEX is an Equal Opportunity Employer committed to employing a diverse workforce and providing a workplace of respect and inclusiveness. We place great emphasis on ensuring our company is a safe, high performing and welcoming workplace.To apply please send your CV to: Senior HR Business Partner: Anita Holten, email: anita.holten@imdexlimited.comDeadline: 1st of November